# MNT,MPROOF ITSM CALL MANAGEMENT,CONCURRENT USER

Canonical: https://abierto.us/opportunities/d24tc0027

- Solicitation number: D-24-TC-0027
- Notice type: Special notice
- Status: Closed. Deadline was September 3, 2024 at 4:00 PM EDT
- Department: Department of Justice
- Agency: Drug Enforcement Administration
- Contracting office: Drug Enforcement Administration (n-DRUGENFORCEMENTADMINISTRATION)
- NAICS: 541611 Administrative Management and General Management Consulting Services
- Product or service code: 7C20 Hardware, software, and other equipment for tiered or Enterprise data center facilities that house and protect critical IT equipment.
- Place of performance: Arlington, Virginia
- County: Arlington County (FIPS 51013). https://abierto.us/counties/arlington-county-va-51013
- City: Arlington. https://abierto.us/cities/arlington-va-5103000
- First posted: August 19, 2024
- Last posted: August 19, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/6bfc91fe02a840fe82484620ac1b2540/view

## Description

DEA will issue an award to Epicor Software Corporation. Epicor ITSM is the current client ticketing system utilized by TQD to service CSOS registrants. Epicor is the only reseller of their licenses.

## Publications

- August 19, 2024: Special notice, due September 3, 2024 at 4:00 PM EDT. Notice 6bfc91fe02a840fe82484620ac1b2540. https://sam.gov/workspace/contract/opp/6bfc91fe02a840fe82484620ac1b2540/view

## Points of contact

- Gary Milton, gary.milton@dea.gov, 5717760514

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/d24tc0027.