# FDIC Genesys Cloud Contact Center as a Service (“CCaaS”) Software Subscription

Canonical: https://abierto.us/opportunities/corhq25q0372

- Solicitation number: CORHQ-25-Q-0372
- Notice type: Solicitation
- Status: Closed. Deadline was September 19, 2025 at 3:00 PM EDT
- Department: Federal Deposit Insurance Corporation
- NAICS: 541519 Other Computer Related Services
- Product or service code: 7A21 Business Application off-the-shelf software delivered by perpetual license, which also encompasses enterprise level software enabling mission capability and business operational support.
- Place of performance: Arlington, Virginia
- County: Arlington County (FIPS 51013). https://abierto.us/counties/arlington-county-va-51013
- City: Arlington. https://abierto.us/cities/arlington-va-5103000
- First posted: August 8, 2025
- Last posted: August 8, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/13079ce1f05c4eceb189481fe98841f1/view

## Description

The Federal Deposit Insurance Corporation (FDIC) invites you to submit a quote in response to Request for Quote (RFQ) CORHQ-25-Q-0372 for a Genesys Cloud Contact Center as a Service (“CCaaS”) software subscription. All quotes shall be submitted in strict adherence to the proposal instructions outlined in provision 7.3.2-09 “General Proposal Instructions – December 2023”, included in the referenced solicitation.

The FDIC will respond to questions or requests for clarification submitted in writing by an offeror, regarding this solicitation. Questions or requests for clarification must be submitted by 3:00p.m. (Central Time), on August 21, 2025, by email to April Royal at airby@fdic.gov. If an offeror is unable to use email, it should contact April Royal at (214) 549-7584.

## Publications

- August 8, 2025: Solicitation, due September 19, 2025 at 3:00 PM EDT. Notice 13079ce1f05c4eceb189481fe98841f1. https://sam.gov/workspace/contract/opp/13079ce1f05c4eceb189481fe98841f1/view

## Points of contact

- April Royal, airby@fdic.gov, 9727618186

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/corhq25q0372.