# IT Service Management Cloud Platform

Canonical: https://abierto.us/opportunities/ciossrfiitsmcp

- Solicitation number: CIO-SS-RFI-ITSMCP
- Notice type: Sources sought
- Status: Closed. Deadline was June 15, 2025 at 4:00 PM EDT
- Department: Library of Congress
- Contracting office: Contracts Services (030ADV)
- NAICS: 541512 Computer Systems Design Services
- Product or service code: DH10 Platform delivered as a service for databases and middleware. A distributed platform, application and system integration resources enabling cross application development, communications and information sharing.
- Place of performance: Washington, District of Columbia
- County: District of Columbia (FIPS 11001). https://abierto.us/counties/district-of-columbia-dc-11001
- City: Washington. https://abierto.us/cities/washington-dc-1150000
- First posted: May 15, 2025
- Last posted: June 4, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/e981396375054b31949a3246f438439a/view

## Description

This Sources Sought (SS) notice / Request for Information (RFI) is not a Request for Quote. The responses received will be treated as information for planning purposes, meaning no contract will be awarded based on this SS Notice / RFI alone; the responses are not considered offers and will not be accepted to form a binding contract. The Library of Congress (Library) seeks information on an IT service management (cloud services) platform (ITSMCP). The Library’s current platform is satisfied through ServiceNow use.

Subscriptions consist of 19 different commercially available software license types, 2 data center servers, and a cloud-hosted subscription. There are additionally several custom designed and developed applications (modules) that rely on the proprietary resources from the currently implemented solution. See the attached “Cloud Platform Requirements Matrix” for the required salient characteristics. Please provide a yes/no response in column C of the attached matrix to the maximum extent.

Additional questions or comments may be provided in column D. Responder may also reference supporting documents within column D, such as paragraph number of the attachment. Please do not respond with supporting document attachments that have more than 50 pages. Additional instructions are included within. Be sure to include both contacts in your response. Head responses with, "ITSMCP - (company name)" in header. Edited 4 June 2025--- To answer a reoccuring question: The current contract is NNG15SC82B / LCCIO25F0015 performed by NEW TECH SOLUTIONS INC, Fremont, CA.

## Publications

- May 15, 2025: Sources sought, due June 15, 2025 at 4:00 PM EDT. Notice a1d762a0d5e44caf9acc3f9a5cc9c298. https://sam.gov/workspace/contract/opp/a1d762a0d5e44caf9acc3f9a5cc9c298/view
- June 4, 2025: Sources sought, due June 15, 2025 at 4:00 PM EDT. Notice e981396375054b31949a3246f438439a. https://sam.gov/workspace/contract/opp/e981396375054b31949a3246f438439a/view

## Points of contact

- Charles Hertenstein, chertenstein@loc.gov
- A. Roscoe, aroscoe@loc.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/ciossrfiitsmcp.