# Customer Service Operations

Canonical: https://abierto.us/opportunities/cfocustsvcops

- Solicitation number: CFO_CUST_SVC_OPS
- Notice type: Presolicitation
- Status: Closed. Deadline was September 1, 2026 at 12:00 PM EDT
- Department: Department of Homeland Security
- Agency: US Immigration and Customs Enforcement
- Contracting office: Chief Financial Offcer Administrative Services (70CASV)
- NAICS: 541611 Administrative Management and General Management Consulting Services
- Product or service code: R408 Program Management/Support Services
- Set-aside: Total small business set-aside
- Place of performance: Washington, District of Columbia
- First posted: August 4, 2026
- Last posted: August 4, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/8ae534e62e0642999ce852e2cb2fdece/view

## Description

The requirement is to support ICE/OFM in operating efficiently and effectively to provide superior customer service to DHS Customer Components, internal ICE customers, and ICE Leadership and Management in compliance with applicable statute, regulation, and policy. The contractor will provide operational, technical, and administrative support for monthly, quarterly, and annual operations, including the Customer Billing Model (CBM), financial systems, and deliverables as outlined in the Performance Work Statement (PWS).

## Publications

- August 4, 2026: Presolicitation, due September 1, 2026 at 12:00 PM EDT. Notice 8ae534e62e0642999ce852e2cb2fdece. https://sam.gov/workspace/contract/opp/8ae534e62e0642999ce852e2cb2fdece/view

## Points of contact

- Valerie Phillips, Valerie.Phillips@ice.dhs.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/cfocustsvcops.