# Business Process Operations (BPO) Customer Contact Center Services

Canonical: https://abierto.us/opportunities/bporfi9242025

- Solicitation number: BPO_RFI_9242025
- Notice type: Sources sought
- Status: Closed. Deadline was October 24, 2025 at 4:00 PM EDT
- Department: Department of Education
- Contracting office: FSA Acquisitions Office (910031)
- NAICS: 522320 Financial Transactions Processing, Reserve, and Clearinghouse Activities
- Product or service code: R699 Other Administrative Support Services
- First posted: September 24, 2025
- Last posted: October 16, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/6fff6d8c7d9249f5b61b02c7888d79c5/view

## Description

This Request for Information (RFI) is for planning purposes only and for the U.S. Department of Education (ED), Office of Federal Student Aid (FSA) to determine available technology, sources or providers, and those providers’ capability and interest to deliver Customer Contact Center Services to include Contact Center Operations and/or Back-Office Processing Support as described herein. This RFI is issued in accordance with FAR 15.201(e).

This RFI does not constitute a solicitation, and it is not an indication the Government will contract for any of the items and services discussed in this notice. However, the Government will use information furnished in response to this RFI to inform and support planning and development of any potential solicitation and contract. Submission of a response to this RFI is entirely voluntary.

The voluntary submission of answers to this RFI does not obligate FSA to pay or entitle the submitter of information to claim any direct or indirect costs, charges, or other compensation. Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. Any information considered proprietary should be noted via appropriate markings. Classified information and concepts shall not be submitted in response to this RFI.

There is a 35-page limit for this RFI response. The Government will not review any information or attachments included exceeding the 35-page limit. NO MARKETING MATERIALS ARE ALLOWED AS PART OF THIS RFI. Generic or non-specific capability statements will not be reviewed. Respondents must conform to this RFI’s stated submission guidelines and specifications; however, FSA welcomes responses limited in scope to topics/areas in which a vendor holds expertise or experience. Overall, responses should be comprehensive enough such that FSA can ascertain the vendor’s capability to deliver the services or capabilities described herein.

## Publications

- September 24, 2025: Sources sought, due October 22, 2025 at 4:00 PM EDT. Notice 7ec4dab0f43a48de896b4cc59c4a91c5. https://sam.gov/workspace/contract/opp/7ec4dab0f43a48de896b4cc59c4a91c5/view
- October 16, 2025: Sources sought, due October 24, 2025 at 4:00 PM EDT. Notice 6fff6d8c7d9249f5b61b02c7888d79c5. https://sam.gov/workspace/contract/opp/6fff6d8c7d9249f5b61b02c7888d79c5/view

## Points of contact

- Tricia Jackson-Harris, Contracting Officer, tricia.jackson-harris@ed.gov
- Gabrielle Panyard, Contract Specialist, gabrielle.panyard@ed.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/bporfi9242025.