# Salesforce Support Services

Canonical: https://abierto.us/opportunities/9531cb25f

- Solicitation number: 9531CB25F
- Notice type: Justification
- Status: Awarded to Acumen Solutions, Inc.
- Department: Consumer Financial Protection Bureau
- Contracting office: Consumer Finance Protection Bureau (9531CB)
- NAICS: 541519 Other Computer Related Services
- Product or service code: DA01 Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.
- Place of performance: Washington, District of Columbia
- County: District of Columbia (FIPS 11001). https://abierto.us/counties/district-of-columbia-dc-11001
- City: Washington. https://abierto.us/cities/washington-dc-1150000
- First posted: July 14, 2025
- Last posted: July 14, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/64c74b05c34b4ca1aa26ad48cd27bb46/view

## Description

The CFPB Enterprise Platforms Team’s (EPT) Salesforce Program within CFPB’s Technology & Innovation (T&I) Division has a need to obtain expert Salesforce support services. Salesforce is a key strategic platform of the Bureau that is leveraged to deliver comprehensive solutions for Bureau staff, Partners, and Consumers. The EPT utilizes Agile development process to implement and maintain a portfolio of Salesforce applications and services in support of multiple CFPB divisions in achieving their missions.

These systems enable focus on prioritized, essential work that directly supports the Bureau’s statutory responsibilities.

The services procured under this contract will support the applications that reside on the Salesforce platform including, but not limited to Mosaic (Consumer Complaint Tracking System), Supervision and Examination System (SES), Non-Bank Registration (NBR), CFPB Collect, Enforcement Matter Management system, Informal Guidance Inquiry Management System (IG IMS), Legal Division Matter Management (LDMM) and more. These systems enable the Bureau to deliver on its statutorily mandated requirements. The Salesforce support staff focuses on prioritized, essential work that directly supports the Bureau’s statutory responsibilities.

## Award on USAspending

- Recipient: Acumen Solutions, Inc. (UEI GJJEEX4G7567)
- Contract: 9531CB25F0055 under 47QTCA19D00BB, delivery order
- Obligated: $2,105,472.02
- Competition: Full and Open Competition, 1 offers received
- Link: award number 9531CB25F0055 equals the contract number; same awarding office 9531CB (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_9531CB25F0055_955F_47QTCA19D00BB_4732/


## Publications

- July 14, 2025: Justification. Notice 64c74b05c34b4ca1aa26ad48cd27bb46. https://sam.gov/workspace/contract/opp/64c74b05c34b4ca1aa26ad48cd27bb46/view

## Points of contact

- Marcus Whaley, Marcus.Whaley@cfpb.gov

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/9531cb25f.