# Service Delivery

Canonical: https://abierto.us/opportunities/8322689232

- Solicitation number: 832268923-2
- Notice type: Sources sought
- Status: Closed. Deadline was May 10, 2024 at 4:00 PM EDT
- Department: Department of Defense
- Agency: Defense Information Systems Agency
- Contracting office: IT Contracting Division - PL83 (HC1028)
- NAICS: 541513 Computer Facilities Management Services
- Product or service code: DE01 Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace, collaboration, and productivity software technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services.
- Place of performance: Washington, District of Columbia
- County: District of Columbia (FIPS 11001). https://abierto.us/counties/district-of-columbia-dc-11001
- City: Washington. https://abierto.us/cities/washington-dc-1150000
- First posted: April 12, 2024
- Last posted: April 12, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/e881872d6b2c4669a34cfed86f03e995/view

## Description

DISA J6 Endpoint and Global Service Center is seeking information from potential sources for Service Desk Management and support to include Tier I – Call Center, Tier II – Deskside and Remote, and Very Important Person (VIP); End User Account management; Unclassified and Classified Mobile; Boards, Commissions, and Task Force /Operational Service Request; Macintosh; Continuity Of Operations (COOP); Assistive Technology Support for Users with Disabilities; Software Asset Management (Optional); and Customer Engagement.

## Publications

- April 12, 2024: Sources sought, due May 10, 2024 at 4:00 PM EDT. Notice e881872d6b2c4669a34cfed86f03e995. https://sam.gov/workspace/contract/opp/e881872d6b2c4669a34cfed86f03e995/view

## Points of contact

- Jacob Prange, jacob.m.prange2.civ@mail.mil, 618-418-6090
- Mallory A. Moss, mallory.a.moss.civ@mail.mil, 6184186450

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/8322689232.