# Patient Flow and Queue Management System - Crownpoint Healthcare Facility Canonical: https://abierto.us/opportunities/75h7126q00216 - Solicitation number: 75H7126Q00216 - Notice type: Solicitation - Status: Closed. Deadline was September 8, 2026 at 12:00 PM EDT - Department: Department of Health and Human Services - Agency: Indian Health Service - Contracting office: Navajo Area Indian Health SVC (75H710) - NAICS: 541519 Other Computer Related Services - Product or service code: DA01 Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications. - Set-aside: Total small business set-aside - Place of performance: Crownpoint, New Mexico - First posted: September 3, 2026 - Last posted: September 3, 2026 - SAM.gov: https://sam.gov/workspace/contract/opp/44e16827d8714ccd9fefe412ec0fc07e/view ## Description The Indian Health Service (IHS), Navajo Area, Crownpoint Healthcare Facility, has a requirement for a commercially available Patient Flow and Queue Management System, ACF Technologies Q-Flow Brand Name or Equal, for the Crownpoint Healthcare Facility Pharmacy Department. The requirement includes software and licensing, hardware, implementation, installation, system and workflow configuration, testing, training, warranty, maintenance, and technical support necessary to provide a fully operational patient flow and queue management solution. The system will support patient check-in, virtual queuing, appointment management, queue monitoring, patient notifications, digital signage, reporting, administrative dashboards, audit logging, role-based access, and related patient flow management functions. The proposed solution shall operate as a standalone application within the Crownpoint Healthcare Facility network and shall comply with the operational, performance, cybersecurity, and other requirements identified in the solicitation and Statement of Work (SOW). The anticipated period of performance consists of a 12-month base period and four (4) one-year option periods. This acquisition is anticipated to be issued as a Total Small Business Set-Aside under NAICS 541519 – Other Computer Related Services. Quoters proposing an equal product shall demonstrate that the proposed solution meets the salient characteristics identified in the solicitation. Interested parties shall review the complete solicitation and all attachments for the Government's requirements, quotation submission instructions, and evaluation criteria. This notice constitutes the solicitation. Quotations shall be submitted in accordance with the instructions contained in the attached RFQ. ## Publications - September 3, 2026: Solicitation, due September 8, 2026 at 12:00 PM EDT. Notice 44e16827d8714ccd9fefe412ec0fc07e. https://sam.gov/workspace/contract/opp/44e16827d8714ccd9fefe412ec0fc07e/view ## Points of contact - Marshall Arviso, Marshall.Arviso@ihs.gov, 5057866319 - Janice Martinez, Janice.Martinez@ihs.gov, 5057866216 --- Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/75h7126q00216.