# USCIS Contact Center Tier 1 (CCT1) UPDATE

Canonical: https://abierto.us/opportunities/70sbur25i00000003v2update

- Solicitation number: 70SBUR25I00000003-V2-Update
- Notice type: Sources sought
- Status: Closed. Deadline was March 9, 2026 at 5:30 PM EDT
- Department: Department of Homeland Security
- Agency: US Citizenship and Immigration Services
- Contracting office: Uscis Contracting Office (70SBUR)
- NAICS: 561422 Telemarketing Bureaus and Other Contact Centers
- Product or service code: R426 Communications Services
- First posted: March 2, 2026
- Last posted: March 2, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/a45adb88c76145918ecf2e8c1004d374/view

## Description

UPDATE

USCIS has posted a Request for Information (RFI) for the Contact Center Tier 1 (CCT1) requirement to GSA eBuy under Multiple Award Schedule (MAS) 561422 – Automated Contact Center Solutions (ACCS). Interested vendors may access the RFI and submit responses via GSA eBuy.

## Publications

- March 2, 2026: Sources sought, due March 9, 2026 at 5:30 PM EDT. Notice a45adb88c76145918ecf2e8c1004d374. https://sam.gov/workspace/contract/opp/a45adb88c76145918ecf2e8c1004d374/view

## Points of contact

- Way Goodman, Senior Contract Specialist, waynette.a.goodman@uscis.dhs.gov
- David Hershey, Contracting Officer, david.p.hershey@uscis.dhs.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/70sbur25i00000003v2update.