# USCIS Contact Center Tier 1 Support Services

Canonical: https://abierto.us/opportunities/70sbur25i00000003

- Solicitation number: 70SBUR25I00000003
- Notice type: Sources sought
- Status: Closed. Deadline was April 7, 2025 at 8:00 AM EDT
- Department: Department of Homeland Security
- Agency: US Citizenship and Immigration Services
- Contracting office: Uscis Contracting Office (70SBUR)
- NAICS: 561422 Telemarketing Bureaus and Other Contact Centers
- Product or service code: R426 Communications Services
- Place of performance: Williston, Vermont
- County: Chittenden County (FIPS 50007). https://abierto.us/counties/chittenden-county-vt-50007
- City: Williston. https://abierto.us/cities/williston-vt-5000784475
- First posted: March 6, 2025
- Last posted: March 25, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/538100afee1144dea48507257564101a/view

## Description

03/25/2025-Posted questions received from industry along with Govt answers. United States Citizenship and Immigration Services (USCIS) is issuing this Sources Sought – Request for Information (SS-RFI) notice to provide interested vendors with a draft Performance Work Statement (PWS) for Tier 1 level support for the USCIS Contact Center, which assists the public with information on immigration related services and benefits.

The purpose of this RFI is to afford early engagement opportunity, obtain vendor feedback on the acquisition strategy and approach, and to identify capable vendors. This notice is issued solely for the purpose of conducting market research in accordance with Federal Acquisition Regulation (FAR) Part 10 and does not constitute an Invitation for Bids, Request for Proposal, or Request for Quotations.

## Publications

- March 6, 2025: Sources sought, due April 7, 2025 at 8:00 AM EDT. Notice 88656ed1bd4848a98d4fb9e3bd5a49c8. https://sam.gov/workspace/contract/opp/88656ed1bd4848a98d4fb9e3bd5a49c8/view
- March 25, 2025: Sources sought, due April 7, 2025 at 8:00 AM EDT. Notice 538100afee1144dea48507257564101a. https://sam.gov/workspace/contract/opp/538100afee1144dea48507257564101a/view

## Points of contact

- Mary Shinney, mary.a.shinney@uscis.dhs.gov
- Krystal Creaser, krystal.u.creaser@uscis.dhs.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/70sbur25i00000003.