# Information Technology User and Field Operations Support (NEON) II

Canonical: https://abierto.us/opportunities/70sbur24i00000009

- Solicitation number: 70SBUR24I00000009
- Notice type: Special notice (first published as sources sought)
- Status: Closed. Deadline was April 19, 2024 at 2:00 PM EDT
- Department: Department of Homeland Security
- Agency: US Citizenship and Immigration Services
- Contracting office: Uscis Contracting Office (70SBUR)
- NAICS: 541519 Other Computer Related Services
- Product or service code: DE01 Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace, collaboration, and productivity software technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services.
- Place of performance: Camp Springs, Maryland
- County: Prince George's County (FIPS 24033). https://abierto.us/counties/prince-george-s-county-md-24033
- City: Camp Springs. https://abierto.us/cities/camp-springs-md-2412600
- First posted: March 26, 2024
- Last posted: June 4, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/604c703f93964e169c79e98ea4cccbfe/view

## Description

**UPDATE:** USCIS is conducting an Industry Day on June 11, 2024, at 8:00 am ET. NEON II will be one of the requirements covered during this event. All interested vendors are encouraged to attend. For additional information about the upcoming Industry Day and how to register, please go to SAM.GOV public notification "USCIS FY24 Industry Day".

Here is the link: https://sam.gov/opp/93c6a4c1915e40f58f37d1f274d1215f/view. “The USCIS is cancelling the NEON II Industry Day that was being planned for June 13, 2024. The USCIS intends to reschedule and conduct the Industry Day in early September of 2024. Please continue to monitor Sam.ov for a separate announcement regarding this event.” The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Service (USCIS), Office of Information Technology (OIT), is conducting an Industry Day to highlight an upcoming project Information Technology User and Field Operations Support (NEON II), in order to solicit and gain industry input from all interested businesses having the capability to perform the work described below.

This is an upcoming requirement and the award is anticipated in the 1st quarter of FY2026. No reimbursement will be made for any costs associated with travel or providing information in response to this announcement. For additional details please see enclosed Special Notice.

## Publications

- March 26, 2024: Sources sought, due April 19, 2024 at 2:00 PM EDT. Notice 248e9ff82a504ffd88fd66923113dfad. https://sam.gov/workspace/contract/opp/248e9ff82a504ffd88fd66923113dfad/view
- March 26, 2024: Sources sought, due April 19, 2024 at 2:00 PM EDT. Notice 6135a5c2d9bd479ba563e01126a4411d. https://sam.gov/workspace/contract/opp/6135a5c2d9bd479ba563e01126a4411d/view
- March 26, 2024: Sources sought, due April 19, 2024 at 2:00 PM EDT. Notice 90aad2cd91394382b3db54196f06eb16. https://sam.gov/workspace/contract/opp/90aad2cd91394382b3db54196f06eb16/view
- March 26, 2024: Sources sought, due April 19, 2024 at 2:00 PM EDT. Notice d5022568eed042639c8c4a44911aa0af. https://sam.gov/workspace/contract/opp/d5022568eed042639c8c4a44911aa0af/view
- May 3, 2024: Special notice, due May 23, 2024 at 5:00 PM EDT. Notice bb20e43b2d2444f0af34e923b3ddec6b. https://sam.gov/workspace/contract/opp/bb20e43b2d2444f0af34e923b3ddec6b/view
- May 29, 2024: Special notice, due June 11, 2024 at 2:00 PM EDT. Notice 6c0ac702e1cc4a3a9b244706cb982fb8. https://sam.gov/workspace/contract/opp/6c0ac702e1cc4a3a9b244706cb982fb8/view
- June 4, 2024: Special notice, due June 19, 2024 at 2:00 PM EDT. Notice 604c703f93964e169c79e98ea4cccbfe. https://sam.gov/workspace/contract/opp/604c703f93964e169c79e98ea4cccbfe/view

## Points of contact

- Andrew Fonda, Andrew.R.Fonda@uscis.dhs.gov
- Amir Hrnjic, Amir.Hrnjic@uscis.dhs.gov, 8022887918

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/70sbur24i00000009.