# Outsourced Contact Center - Temporary Surge Support

Canonical: https://abierto.us/opportunities/70fbtx26i00000001

- Solicitation number: 70FBTX26I00000001
- Notice type: Sources sought
- Status: Closed. Deadline was January 28, 2026 at 3:00 PM EST
- Department: Department of Homeland Security
- Agency: Federal Emergency Management Agency
- Contracting office: Region 9: Emergency Preparedness an (70FBR9)
- NAICS: 561422 Telemarketing Bureaus and Other Contact Centers
- Product or service code: R702 Data Collection Services
- First posted: January 6, 2026
- Last posted: January 20, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/621a9d40fe984b71a79d43e64db907dd/view

## Description

**AMENDMENT INTERESTED PARTIES:** A COMPLETE RFI RESPONSE IS REQUIRED TO BE CONSIDERED FOR ANY SEBSEQUENT SOLICITATION The Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), Individual Assistance Division’s Service Delivery Branch, requires a fully managed and scalable Contact Center that is responsible for the accurate and efficient routing and processing of fluctuating applicant call volume during periods of surge disaster activity including (but not restricted to) performance of data entry for individuals in direct support of disaster effort.

Interested contractors shall submit their RFI responses electronically to Felicia Castillo, Contracting Officer, at felicia.castillo@fema.dhs.gov and Demetria Carter, Contracting Officer, at demetria.carter@fema.dhs.gov no later than 3:00PM Eastern Time (ET), January 28, 2026. Questions regarding this RFI are due no later than 3:00PM ET January 14, 2026. Attachment 1 - Performance Work Statement (draft) Attachment 2 - Request For Information

## Publications

- January 6, 2026: Sources sought, due January 28, 2026 at 3:00 PM EST. Notice e1340eb5287743df8bb9bdb3a7df5811. https://sam.gov/workspace/contract/opp/e1340eb5287743df8bb9bdb3a7df5811/view
- January 12, 2026: Sources sought, due January 28, 2026 at 3:00 PM EST. Notice d13c6237e32e4ef6ad4f7aa43ed0a82e. https://sam.gov/workspace/contract/opp/d13c6237e32e4ef6ad4f7aa43ed0a82e/view
- January 16, 2026: Sources sought, due January 28, 2026 at 3:00 PM EST. Notice 8ca019a70f2e4b70bac20e4576fd6144. https://sam.gov/workspace/contract/opp/8ca019a70f2e4b70bac20e4576fd6144/view
- January 20, 2026: Sources sought, due January 28, 2026 at 3:00 PM EST. Notice 621a9d40fe984b71a79d43e64db907dd. https://sam.gov/workspace/contract/opp/621a9d40fe984b71a79d43e64db907dd/view

## Points of contact

- Felicia Castillo, Felicia.castillo@fema.dhs.gov
- Demetria Carter, demetria.carter@fema.dhs.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/70fbtx26i00000001.