# Field Support Directorate IT Systems and Technology Support Services

Canonical: https://abierto.us/opportunities/70b04c24c00000058

- Solicitation number: 70B04C24C00000058
- Notice type: Justification
- Status: Awarded to Bowhead Program Management & Operations, LLC
- Department: Department of Homeland Security
- Agency: US Customs and Border Protection
- Contracting office: Information Technology Contracting Division (70B04C)
- NAICS: 541519 Other Computer Related Services
- Product or service code: 7E20 Hardware, software, and other equipment for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, workspace, collaboration and productivity software, printers and other central printing or output needs. A/V and VTC includes equipment typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Workspace includes physical desktops, laptops, thin client, and peripherals (monitors, mouses, keyboards). Helpdesk and Deskside support includes hardware, software and equipment needed to troubleshoot, repair, and manage client computing devices. Collaboration and productivity software includes tools used to author, create, collaborate and share documents and other content.
- Place of performance: Lorton, Virginia
- County: Fairfax County (FIPS 51059). https://abierto.us/counties/fairfax-county-va-51059
- City: Lorton. https://abierto.us/cities/lorton-va-5147064
- First posted: December 4, 2024
- Last posted: December 4, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/484e67eba14d40b0b6f0224bc93397f5/view

## Description

The contractor shall provide support services for CBP IT systems and technology. These services include, but not limited to, technical and analytical work pertaining to diagnostics, configuring, testing, integration, installation, and maintenance of the IT systems, network infrastructure, workstations, laptops, mobile devices, switches, routers, circuits and connectivity services and procedures.

## Award on USAspending

- Recipient: Bowhead Program Management & Operations, LLC (UEI EN8CWLG3K8N7)
- Contract: 70B04C24C00000058, definitive contract
- Obligated: $3,199,960.33
- Competition: Not Available for Competition, 1 offers received
- Link: award number 70B04C24C00000058 equals the contract number; same awarding office 70B04C (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_70B04C24C00000058_7014_-NONE-_-NONE-/


## Publications

- December 4, 2024: Justification. Notice 484e67eba14d40b0b6f0224bc93397f5. https://sam.gov/workspace/contract/opp/484e67eba14d40b0b6f0224bc93397f5/view

## Points of contact

- Dawn Ford, dawn.m.ford@cbp.dhs.gov, 2023252845

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/70b04c24c00000058.