# 6HQOIG-25-A-0009 - United States Postal Service Office of Inspector General's IT Managed Service Desk Solution Requirement

Canonical: https://abierto.us/opportunities/6hqoig25a0009

- Solicitation number: 6HQOIG-25-A-0009
- Notice type: Combined synopsis and solicitation
- Status: Closed. Deadline was June 26, 2025 at 5:00 PM EDT
- Department: Postal Service
- Contracting office: Supplies Material MGMT (18247K)
- NAICS: 541519 Other Computer Related Services
- Product or service code: 7E20 Hardware, software, and other equipment for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, workspace, collaboration and productivity software, printers and other central printing or output needs. A/V and VTC includes equipment typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Workspace includes physical desktops, laptops, thin client, and peripherals (monitors, mouses, keyboards). Helpdesk and Deskside support includes hardware, software and equipment needed to troubleshoot, repair, and manage client computing devices. Collaboration and productivity software includes tools used to author, create, collaborate and share documents and other content.
- Place of performance: Arlington, Virginia
- County: Arlington County (FIPS 51013). https://abierto.us/counties/arlington-county-va-51013
- City: Arlington. https://abierto.us/cities/arlington-va-5103000
- First posted: May 13, 2025
- Last posted: June 18, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/5ef10103567c4f9e8a6c3f5a93562f3c/view

## Description

The United States Postal Service (USPS) Office of Inspector General (OIG) intends to award a contract to a Supplier who will provide a managed Information Technology (IT) Service Desk solution. The IT Service Desk must serve as the Single Point of Contact (SPOC) for all customer IT-related incidents and services requests. Please see solicitation for additional details for this Full and Open Competition.

6/5/2025 - Update - This update/amendment incorporates the Q&As received along with an updated solicitation and raw data. Please closely review. We are also updating the NAICS for this effort but it will remain a full and open competition. Any questions recieved after the Q&A due date on the solicitation are at the OIG's descretion to be answered. Please understand, we will not be taking any calls on this effort to ensure we are providing a fair competition.

All information must be provided to all participants equally. Thank you in advance for your interest, participation and understanding. 6/12/2025 - Update - This update/amendment incorporates additional Q&As received along with an updated solicitation. Any questions recieved after the Q&A due date on the solicitation are at the OIG's descretion to be answered. Please understand, we will not be taking any calls on this effort to ensure we are providing a fair competition.

All information must be provided to all participants equally. Thank you in advance for your interest, participation and understanding. 6/18/2025 - Update - This update/amendment addresses Facility Clearances.

## Publications

- May 13, 2025: Combined synopsis and solicitation, due June 26, 2025 at 5:00 PM EDT. Notice ff93def343044251a9a560b952592fdc. https://sam.gov/workspace/contract/opp/ff93def343044251a9a560b952592fdc/view
- June 5, 2025: Combined synopsis and solicitation, due June 26, 2025 at 5:00 PM EDT. Notice c1f25e604ee140a984f4328eac8ff5c1. https://sam.gov/workspace/contract/opp/c1f25e604ee140a984f4328eac8ff5c1/view
- June 12, 2025: Combined synopsis and solicitation, due June 26, 2025 at 5:00 PM EDT. Notice 5f600aa10fe24a4a9546f743010eb812. https://sam.gov/workspace/contract/opp/5f600aa10fe24a4a9546f743010eb812/view
- June 18, 2025: Combined synopsis and solicitation, due June 26, 2025 at 5:00 PM EDT. Notice 5ef10103567c4f9e8a6c3f5a93562f3c. https://sam.gov/workspace/contract/opp/5ef10103567c4f9e8a6c3f5a93562f3c/view

## Points of contact

- Monica Hurui, mhurui@uspsoig.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/6hqoig25a0009.