# FAA Integrated Service Center (ISC) Support Services

Canonical: https://abierto.us/opportunities/692m1520d00004followonrfi

- Solicitation number: 692M15-20-D-00004_Follow-on_RFI
- Notice type: Sources sought
- Status: Closed. Deadline was March 27, 2026 at 4:30 PM EDT
- Department: Department of Transportation
- Agency: Federal Aviation Administration
- Contracting office: 692M15 Acquisition & Grants, AAQ600 (692M15)
- NAICS: 541513 Computer Facilities Management Services
- Product or service code: DE10 End user client computing delivered as a service. Includes software and support tools delivered as a service contract and used for End User support such as Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and print services. A/V and VTC include services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Print services include Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services. Workspace includes Desktop as a Service (DaaS) and Workspace as a Service (WaaS) delivered via public cloud or 3rd party providers. Client compute equipment provisioned by service contract. Also includes client related productivity software accessed as a service (SaaS), used to author, create, collaborate and share documents and other content.
- First posted: January 29, 2026
- Last posted: March 12, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/93d727edae844abe8fafa6a3511add56/view

## Description

Amendment 002 is issued to post FAA answers to questions received from vendors. Questions and answers can be found on attachment "692M15-20-D-00004_Follow-on_RFI_QA". This amendment changes the submission response date to 4:30PM EST on March, 27, 2026.

Amendment 001 is issued to change the submission response date to 4:30PM EST on March, 13, 2026. The FAA is currently preparing answers to questions received. This is a Request for Information (RFI). This is NOT a request for proposals or offers. The FAA is not seeking or accepting unsolicited proposals. The FAA will not pay for any information received or costs incurred in preparing vendor responses to this market survey.

Therefore, any cost associated with a market survey submission is solely at the interested vendor’s expense. The Federal Aviation Administration (FAA) is issuing a Request for Information (RFI) for interested and capable parties to provide enterprise IT support relevant to the Integrated Service Center (ISC).

The purpose of this RFI is to request information and feedback from industry to FAA Questions relating to full lifecycle management from businesses capable of providing the hardware, training, and technical support services for the ISC utilized by the FAA.

Areas of the FAA/AIT IT Service Desk Performance Work Statement (PWS) of specific interest to the FAA are Platform Support section of the CLIN2 (Service Desk) PWS and the CLIN 7 (Enterprise Support Platform Capability Enablement and IT Service Management Maturation). The responses to this RFI will help determine future acquisition strategies of a follow-on effort. This requirement is currently procured under contract FAA contract 692M15-20-D-00004.

Please see the attached list of questions to be answered and submitted with your statement of capability and any applicable experience. Attached are the following documents to assist with your responses and are solely for the purposes of this RFI:

**Requirement Documents:** Section B Document Section C Document CLIN 1 PWS CLIN 2 PWS CLIN 3 PWS CLIN 4A PWS CLIN 6 PWS CLIN 7 PWS Exhibit B-003 Questions for Industry: Questions_ServiceNow Platform Support Questions_Service Desk Surge, Pricing and Automation_Asset Management All questions related to this RFI should be sent to the FAA Contracting Officer, daniel.f.leary@faa.gov, no later than 4:30pm EST, on Friday, February 13, 2026.

## Publications

- January 29, 2026: Sources sought, due February 27, 2026 at 4:30 PM EST. Notice 5f8780c1d0cf41758a8b747432d8fcf5. https://sam.gov/workspace/contract/opp/5f8780c1d0cf41758a8b747432d8fcf5/view
- February 25, 2026: Sources sought, due March 13, 2026 at 4:30 PM EDT. Notice 2f388802336944269ec5ee7609d71089. https://sam.gov/workspace/contract/opp/2f388802336944269ec5ee7609d71089/view
- March 12, 2026: Sources sought, due March 27, 2026 at 4:30 PM EDT. Notice 93d727edae844abe8fafa6a3511add56. https://sam.gov/workspace/contract/opp/93d727edae844abe8fafa6a3511add56/view

## Points of contact

- Daniel Leary, daniel.f.leary@faa.gov, 6094855274

---
Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/692m1520d00004followonrfi.