# Service Desk- Peace Corps Help Desk Services

Canonical: https://abierto.us/opportunities/6302625

- Solicitation number: 63026-25
- Notice type: Justification
- Status: Awarded to Business Operational Concepts, LLC
- Department: Peace Corps
- Contracting office: Peace Corps Oacm (1145PC)
- NAICS: 541513 Computer Facilities Management Services
- Product or service code: DE01 Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace, collaboration, and productivity software technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services.
- Place of performance: Grove City, Pennsylvania
- County: Mercer County (FIPS 42085). https://abierto.us/counties/mercer-county-pa-42085
- City: Grove City. https://abierto.us/cities/grove-city-pa-4231656
- First posted: September 18, 2025
- Last posted: September 22, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/bdd044bf6dcd4ca2b99c9f798fe8150a/view

## Description

The intent of this procurement is to outsource Peace Corps’ Domestic Customer Support and Services (DSS) function to a contractor who will implement industry best practices (Information Technology Infrastructure Library) to create efficiencies, reduce support costs, and improve customer satisfaction.

## Award on USAspending

- Recipient: Business Operational Concepts, LLC (UEI JGD2SZ6H64M8)
- Contract: 47QTCA19D00CL
- Obligated: $0.00
- Competition: Full and Open Competition, 999 offers received
- Link: award number 47QTCA19D00CL equals the contract number; awarding office not confirmed (medium confidence)
- Record: https://www.usaspending.gov/award/CONT_IDV_47QTCA19D00CL_4732/


## Publications

- September 18, 2025: Justification. Notice b03d76b8130e4ce695c324a011c43116. https://sam.gov/workspace/contract/opp/b03d76b8130e4ce695c324a011c43116/view
- September 22, 2025: Justification. Notice bdd044bf6dcd4ca2b99c9f798fe8150a. https://sam.gov/workspace/contract/opp/bdd044bf6dcd4ca2b99c9f798fe8150a/view

## Points of contact

- Clifton Gardner, cgardner@peacecorps.gov

---
Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/6302625.