# RFI - Customer Experience (CX) Revolution through Advanced Automation and Data-Driven Insights

Canonical: https://abierto.us/opportunities/612572392

- Solicitation number: 612572392
- Notice type: Special notice
- Status: Closed. Deadline was July 31, 2025 at 12:00 PM EDT
- Department: Department of Defense
- Agency: Defense Information Systems Agency
- Contracting office: Defense Information Systems Agency (HC1047)
- Place of performance: Fort George G Meade, Maryland
- County: Anne Arundel County (FIPS 24003). https://abierto.us/counties/anne-arundel-county-md-24003
- First posted: June 18, 2025
- Last posted: July 21, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/813a81e3a32e44c4b8b3a99bf5f89aa6/view

## Description

Customer Experience (CX) Revolution through Advanced Automation and Data-Driven Insights. This represents a strategic investment in transforming DISA's approach to Customer Experience, enabling the agency to proactively address user needs, improve service delivery, and enhance the overall quality of its services.

## Publications

- June 18, 2025: Special notice, due July 21, 2025 at 12:00 PM EDT. Notice 504a9af507424ff88407c6e5213af5e2. https://sam.gov/workspace/contract/opp/504a9af507424ff88407c6e5213af5e2/view
- July 16, 2025: Special notice, due July 31, 2025 at 12:00 PM EDT. Notice d78ed54eabb84c2f954f3299691ffb1a. https://sam.gov/workspace/contract/opp/d78ed54eabb84c2f954f3299691ffb1a/view
- July 21, 2025: Special notice, due July 31, 2025 at 12:00 PM EDT. Notice 813a81e3a32e44c4b8b3a99bf5f89aa6. https://sam.gov/workspace/contract/opp/813a81e3a32e44c4b8b3a99bf5f89aa6/view

## Points of contact

- Andrew Crist, andrew.p.crist.civ@mail.mil, 6678919977
- Benjamin Cummings, benjamin.cummings6.civ@mail.mil, 6678901558

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/612572392.