# SOURCES SOUGHT - SBA - Office of Capital Access (OCA), Genesys Cloud CX (SaaS)

Canonical: https://abierto.us/opportunities/5501020eq07853

- Solicitation number: 5501020EQ07853
- Notice type: Sources sought
- Status: Closed. Deadline was January 15, 2025 at 3:00 PM EST
- Department: Small Business Administration
- Contracting office: Ofc of Chief Operating Officer (735100)
- NAICS: 517121 Telecommunications Resellers
- Product or service code: DG01 Support services for physical and wireless networks connecting equipment within the core data centers and work areas, connecting end users to the organization's broader networks, as well as Wide Area Network equipment, hardware and software directly connecting into data centers, offices and third parties. Support services which enable or distribute voice services through on-premise equipment including PBX, VoIP, voicemail and handsets. Also provides support for transport services for data and voice network circuits and associated access facilities and services; includes dedicated and virtual data networks and internet access. Support services for external (Outside Plant) physical communications infrastructure connecting to LAN/WAN end points. Mobile infrastructure support such as cabled communication network, cellular towers, repeaters, switching systems dedicated for cellular communication
- Set-aside: 8(a) set-aside
- Place of performance: Buffalo, New York
- County: Erie County (FIPS 36029). https://abierto.us/counties/erie-county-ny-36029
- City: Buffalo. https://abierto.us/cities/buffalo-ny-3611000
- First posted: January 8, 2025
- Last posted: January 8, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/ab968904fb894aa0ba82d21ede15821b/view

## Description

The purpose of this notice is to perform market research to determine if there are 8a Certified small businesses that are capable of providing Genesys Cloud CX and support. The U.S. Small Business Administration, Office of Disaster Assistance, has a requirement for Licensing, Professional Services and Support on all existing Genesys Cloud CX and support will allow the SBA OCA to maintain the highest level of continuous operation of the Genesys Cloud CX SaaS system.

The requirements will include all software, programming, engineering, and support remotely to ensure all telecommunication activities meet the agencies needs and are in accordance with the agency’s specifications. See attached Draft SOW for a description of the requirement.

## Publications

- January 8, 2025: Sources sought, due January 15, 2025 at 3:00 PM EST. Notice ab968904fb894aa0ba82d21ede15821b. https://sam.gov/workspace/contract/opp/ab968904fb894aa0ba82d21ede15821b/view

## Points of contact

- Pedro Arritola-Vazquez, pedro.arritola-vazquez@sba.gov, 3038447993

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/5501020eq07853.