{"canonical":"https://abierto.us/opportunities/5501020eq07853","key":"5501020EQ07853","url":"https://abierto.us/opportunities/5501020eq07853","title":"SOURCES SOUGHT - SBA - Office of Capital Access (OCA), Genesys Cloud CX (SaaS)","solicitation_number":"5501020EQ07853","notice_type":"r","open":false,"response_deadline":"2025-01-15T20:00:00Z","first_posted":"2025-01-08","last_posted":"2025-01-08","department":"SMALL BUSINESS ADMINISTRATION","subagency":"SMALL BUSINESS ADMINISTRATION","office":"OFC OF CHIEF OPERATING OFFICER","naics":"517121","psc":"DG01","set_aside":"8A","place_state":"NY","place_county":"36029","place_county_name":"Erie County","place_city":"3611000","place_city_name":"Buffalo","winner":null,"award_amount":null,"publications":[{"notice_id":"ab968904fb894aa0ba82d21ede15821b","title":"SOURCES SOUGHT - SBA - Office of Capital Access (OCA), Genesys Cloud CX (SaaS)","solicitation_number":"5501020EQ07853","notice_type":"r","base_type":"r","posted":"2025-01-08","posted_at":null,"due_at":"2025-01-15T20:00:00Z","due_date":"2025-01-15","cancelled":null,"archived":null,"archive_date":"2025-01-16","award_number":null,"awardee_name":null,"amount":null,"link_sam":"https://sam.gov/workspace/contract/opp/ab968904fb894aa0ba82d21ede15821b/view","enriched":false,"history":[]}],"latest_notice_id":"ab968904fb894aa0ba82d21ede15821b","first_type":"r","notices":[{"dates":{"posted":"2025-01-08","response_deadline":{"raw":"2025-01-15T15:00:00-05:00","utc":"2025-01-15T20:00:00Z","date":"2025-01-15","time":"15:00:00","utc_offset_seconds":-18000}},"links":{"sam":"https://sam.gov/workspace/contract/opp/ab968904fb894aa0ba82d21ede15821b/view"},"naics":{"codes":["517121"],"primary":"517121"},"title":"SOURCES SOUGHT - SBA - Office of Capital Access (OCA), Genesys Cloud CX (SaaS)","agency":{"office":{"code":"735100","name":"OFC OF CHIEF OPERATING OFFICER"},"subtier":{"code":"7300","name":"SMALL BUSINESS ADMINISTRATION"},"department":{"code":"073","name":"SMALL BUSINESS ADMINISTRATION"},"office_address":{"zip":"20416","city":"WASHINGTON","state":"DC","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2025-01-16","archive_type":"auto_custom"},"contacts":[{"name":"Pedro Arritola-Vazquez","role":"primary","email":"pedro.arritola-vazquez@sba.gov","phone":"3038447993"}],"base_type":{"code":"r","label":"Sources Sought"},"notice_id":"ab968904fb894aa0ba82d21ede15821b","set_aside":{"code":"8A","label":"8(a) Set-Aside (FAR 19.8)"},"provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2025_archived_opportunities.csv","etag":"\"d47226e3d2c6545974b252e103f82b34-139\"","fetched_at":"2026-09-16T17:45:50.850439Z","row_sha256":"40e827ed7910df309933a3a38651e30fd1fc47dabaf04f32bca1df5b8b600020","last_modified":"2026-09-13T14:49:20Z"},"updated_at":"2026-09-16T17:45:50.850439Z","first_seen_at":"2026-09-16T17:45:50.850439Z"},"description":{"text":"The purpose of this notice is to perform market research to determine if there are 8a Certified small businesses that are capable of providing Genesys Cloud CX and support. The U.S. Small Business Administration, Office of Disaster Assistance, has a requirement for Licensing, Professional Services and Support on all existing Genesys Cloud CX and support will allow the SBA OCA to maintain the highest level of continuous operation of the Genesys Cloud CX SaaS system. The requirements will include all software, programming, engineering, and support remotely to ensure all telecommunication activities meet the agencies needs and are in accordance with the agency’s specifications. See attached Draft SOW for a description of the requirement.","origin":"extract"},"notice_type":{"code":"r","label":"Sources Sought"},"schema_version":1,"solicitation_number":"5501020EQ07853","place_of_performance":{"city":{"name":"Buffalo"},"state":{"code":"NY"},"country":{"code":"USA"}},"product_service_code":"DG01"}],"due_at":"2025-01-15T20:00:00Z","due_date":"2025-01-15","closes_at":"2025-01-15T20:00:00Z","awardable":true,"dept_key":"d-073","dept_name":"SMALL BUSINESS ADMINISTRATION","sub_key":"s-7300","sub_name":"SMALL BUSINESS ADMINISTRATION","office_key":"o-735100","office_name":"OFC OF CHIEF OPERATING OFFICER","state":"NY","county":"36029","county_name":"Erie County","city":"3611000","city_name":"Buffalo","country":"USA","winner_key":null,"amount":null,"linked_awards":0,"cancelled":false,"archived":false,"updated_at":"2026-09-16T21:18:12.857524Z","principal_notice_id":"ab968904fb894aa0ba82d21ede15821b","description":{"text":"The purpose of this notice is to perform market research to determine if there are 8a Certified small businesses that are capable of providing Genesys Cloud CX and support. The U.S. Small Business Administration, Office of Disaster Assistance, has a requirement for Licensing, Professional Services and Support on all existing Genesys Cloud CX and support will allow the SBA OCA to maintain the highest level of continuous operation of the Genesys Cloud CX SaaS system. The requirements will include all software, programming, engineering, and support remotely to ensure all telecommunication activities meet the agencies needs and are in accordance with the agency’s specifications. See attached Draft SOW for a description of the requirement.","html":null,"origin":"extract"},"contacts":[{"name":"Pedro Arritola-Vazquez","role":"primary","email":"pedro.arritola-vazquez@sba.gov","phone":"3038447993"}],"place_of_performance":{"city":{"name":"Buffalo"},"state":{"code":"NY"},"country":{"code":"USA"}},"office_address":{"zip":"20416","city":"WASHINGTON","state":"DC","country":"USA"},"naics_codes":["517121"],"award":null,"attachments":[],"awards":[],"related":[]}