# Taxpayer Experience Office (TXO) Services Support

Canonical: https://abierto.us/opportunities/5000181443

- Solicitation number: 5000181443
- Notice type: Special notice
- Status: Closed. Deadline was February 28, 2024 at 12:00 PM EST
- Department: Department of the Treasury
- Agency: Internal Revenue Service
- Contracting office: Internal Revenue Service (n-INTERNALREVENUESERVICE)
- NAICS: 541611 Administrative Management and General Management Consulting Services
- Product or service code: R499 Other Professional Services
- Place of performance: Washington, District of Columbia
- County: District of Columbia (FIPS 11001). https://abierto.us/counties/district-of-columbia-dc-11001
- City: Washington. https://abierto.us/cities/washington-dc-1150000
- First posted: February 15, 2024
- Last posted: February 15, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/aa48c765bd384ff3b87e6929631c6076/view

## Description

This request for information notice is for market research purposes only. No award will be made from this notice. This is being released for informational purposes to assist the government and is subject to change. This market research is to identify potential sources capable of providing Customer Experience (CX) and Human-Centered Design (HCD) support services for the Internal Revenue Service’s (IRS) Taxpayer Experience Office (TXO).

## Publications

- February 15, 2024: Special notice, due February 28, 2024 at 12:00 PM EST. Notice aa48c765bd384ff3b87e6929631c6076. https://sam.gov/workspace/contract/opp/aa48c765bd384ff3b87e6929631c6076/view

## Points of contact

- LaShawn Brown, LaShawn.S.Brown@irs.gov
- Sheila Miller, sheila.r.miller@irs.gov

---
Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/5000181443.