# AI Native Complaint Intake and Case Analysis Solution

Canonical: https://abierto.us/opportunities/47qaca26k0718

- Solicitation number: 47QACA26K0718
- Notice type: Justification
- Status: Awarded to Kaizen Laboratories Inc.
- Department: General Services Administration
- Agency: Federal Acquisition Service
- Contracting office: Office of Centralized Acquisition Services (47QACA)
- NAICS: 518210 Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Product or service code: R499 Other Professional Services
- Place of performance: District of Columbia
- First posted: August 14, 2026
- Last posted: August 14, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/ee3640003b2c41abb3405fbec9bdd0b3/view

## Description

OCR enforces federal civil rights laws in the nation's schools, including Title VI, Title IX, Section 504, and the Age Discrimination Act. OCR began calendar year 2025 with approximately 19,000 pending complaints and received a record 23,879 new complaints during 2025, while resolving approximately one percent of its pending inventory. The pending inventory now exceeds 40,000 cases and grows by approximately 2,000 complaints per month.

Intake, deduplication, and categorization are performed manually, contributing to processing times that substantially exceed the case processing benchmarks established in the OCR Case Processing Manual. The Government requires a commercially available, AI-native complaint intake and case analysis solution, configured and deployed into production, that automates intake, deduplication, and categorization of the existing backlog and of future public complaints.

## Award on USAspending

- Recipient: Kaizen Laboratories Inc. (UEI KZ7NSHFWWSF8)
- Contract: 47QACA26F0343 under 47QTCA26D003S, delivery order
- Obligated: $4,523,470.65
- Competition: Full and Open Competition, 1 offers received
- Link: award number 47QACA26F0343 equals the contract number; same awarding office 47QACA (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_47QACA26F0343_4732_47QTCA26D003S_4732/


## Publications

- August 14, 2026: Justification. Notice ee3640003b2c41abb3405fbec9bdd0b3. https://sam.gov/workspace/contract/opp/ee3640003b2c41abb3405fbec9bdd0b3/view

## Points of contact

- Cristina Colon-Mas, cristina.colon-mas@gsa.gov

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/47qaca26k0718.