{"canonical":"https://abierto.us/opportunities/47qaca26k0718","key":"47QACA26K0718","url":"https://abierto.us/opportunities/47qaca26k0718","title":"AI Native Complaint Intake and Case Analysis Solution","solicitation_number":"47QACA26K0718","notice_type":"u","open":false,"response_deadline":null,"first_posted":"2026-08-14","last_posted":"2026-08-14","department":"GENERAL SERVICES ADMINISTRATION","subagency":"FEDERAL ACQUISITION SERVICE","office":"OFFICE OF CENTRALIZED ACQUISITION SERVICES","naics":"518210","psc":"R499","set_aside":null,"place_state":"DC","winner":"KAIZEN LABORATORIES INC.","award_amount":null,"publications":[{"notice_id":"ee3640003b2c41abb3405fbec9bdd0b3","title":"AI Native Complaint Intake and Case Analysis Solution","solicitation_number":"47QACA26K0718","notice_type":"u","base_type":"u","posted":"2026-08-14","posted_at":null,"due_at":null,"due_date":null,"cancelled":null,"archived":null,"archive_date":"2026-09-13","award_number":"47QACA26F0343","awardee_name":null,"amount":null,"link_sam":"https://sam.gov/workspace/contract/opp/ee3640003b2c41abb3405fbec9bdd0b3/view","enriched":false,"history":[]}],"latest_notice_id":"ee3640003b2c41abb3405fbec9bdd0b3","first_type":"u","notices":[{"award":{"date":"2026-08-13","number":"47QACA26F0343"},"dates":{"posted":"2026-08-14","award_date":"2026-08-13"},"links":{"sam":"https://sam.gov/workspace/contract/opp/ee3640003b2c41abb3405fbec9bdd0b3/view"},"naics":{"codes":["518210"],"primary":"518210"},"title":"AI Native Complaint Intake and Case Analysis Solution","agency":{"office":{"code":"47QACA","name":"OFFICE OF CENTRALIZED ACQUISITION SERVICES"},"subtier":{"code":"4732","name":"FEDERAL ACQUISITION SERVICE"},"department":{"code":"047","name":"GENERAL SERVICES ADMINISTRATION"},"office_address":{"zip":"20405","city":"Washington","state":"DC","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2026-09-13","archive_type":"auto30"},"contacts":[{"name":"Cristina Colon-Mas","role":"primary","email":"cristina.colon-mas@gsa.gov"}],"base_type":{"code":"u","label":"Justification"},"notice_id":"ee3640003b2c41abb3405fbec9bdd0b3","provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2026_archived_opportunities.csv","etag":"\"d9374b90a938e9923d910594731b7b57-106\"","fetched_at":"2026-09-16T00:55:27.040971Z","row_sha256":"4b2a76982c0a8cb0b45910e3bbb814d331c89b1999b95990f9f56e1bfc3588c1","last_modified":"2026-09-13T14:50:39Z"},"updated_at":"2026-09-16T01:23:23.837200Z","first_seen_at":"2026-09-16T00:55:27.040971Z"},"description":{"text":"OCR enforces federal civil rights laws in the nation's schools, including Title VI, Title IX, Section 504, and the Age Discrimination Act. 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OCR began calendar year 2025 with approximately 19,000 pending complaints and received a record 23,879 new complaints during 2025, while resolving approximately one percent of its pending inventory. The pending inventory now exceeds 40,000 cases and grows by approximately 2,000 complaints per month. Intake, deduplication, and categorization are performed manually, contributing to processing times that substantially exceed the case processing benchmarks established in the OCR Case Processing Manual. 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