# Women’s Veteran Tele Town Hall

Canonical: https://abierto.us/opportunities/36c26024q0864

- Solicitation number: 36C26024Q0864
- Notice type: Combined synopsis and solicitation
- Status: Awarded to Easier Communications, LLC
- Department: Department of Veterans Affairs
- Contracting office: 260-Network Contract Office 20 (36C260)
- NAICS: 517810 All Other Telecommunications
- Product or service code: DG11 Telecom access and other usage billing services. Includes satellite communications access, internet, cellular services, landline and telephone services. Transport services for data and voice network circuits and associated access facilities and services; includes dedicated and virtual data networks.
- Set-aside: Total small business set-aside
- Place of performance: Seattle
- County: Jefferson County (FIPS 08059). https://abierto.us/counties/jefferson-county-co-08059
- First posted: August 19, 2024
- Last posted: August 27, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/347026873bf443e6af5b2634036e595e/view

## Description

Questions in black and answers in red:

**Service Delivery:** Could you provide more details on how the closed captioning service will be delivered during the event? Specifically, how will participants access the captions, and are there any specific platforms or tools required for this service? For example, could participants receive captions via SMS/MMS, or access a web link with a live transcription of the event? By using a Link that we provide for every Event, Veterans are able to hear the Audio and see the Slide Show and Closed Captioning. They do need to install any programs to watch that, just click the Link and it will work for them.

**Participant Interaction:** Additionally, could you clarify how participant interaction should be managed in relation to the closed captioning? For instance, should there be options for participants to ask questions or participate in surveys through the captioning interface? Participants do not interact directly with Captioning unless they ask a Question Live (not recommended).

Usually Participants ask Questions by dialing a certain code on their phones which moves them to a Screening Room where they ask the Question to a Screener that then types it out to the Host on the Platform. The below are an Add-On Feature and not included in a Standard VA Event. 1. A video feed with closed captioning. Yes, Closed Captioning appears on the Online Component alone.

It is not a Video Feed, but more of a PC Screen with a Power Point Slide Show on it. 2. A transcript of the event after the event concludes, Yes, a Transcription of the Audio which is the same on the Phone and Online Components. 3. A TDD transcription of the call in real time during the call. Closed Captioning only to be seen on the Online Component alone.

## Award on USAspending

- Recipient: Easier Communications, LLC (UEI ZRBBVLR56JD5)
- Contract: 36C26024P1108, purchase order
- Obligated: $3,475.00
- Competition: Competed Under SAP, 3 offers received
- Link: solicitation number 36C26024Q0864 equals the FPDS solicitation identifier; same awarding office 36C260 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_36C26024P1108_3600_-NONE-_-NONE-/


## Publications

- August 19, 2024: Combined synopsis and solicitation, due August 23, 2024 at 5:00 PM EDT. Notice dd4a3b41308b485db7a5315e360eb00c. https://sam.gov/workspace/contract/opp/dd4a3b41308b485db7a5315e360eb00c/view
- August 23, 2024: Combined synopsis and solicitation, due August 28, 2024 at 5:00 PM EDT. Notice 9cd378e7b7eb4a57b915e2aa6b6785d2. https://sam.gov/workspace/contract/opp/9cd378e7b7eb4a57b915e2aa6b6785d2/view
- August 27, 2024: Combined synopsis and solicitation, due August 28, 2024 at 5:00 PM EDT. Notice 347026873bf443e6af5b2634036e595e. https://sam.gov/workspace/contract/opp/347026873bf443e6af5b2634036e595e/view

## Points of contact

- Amy Kuczajda, Contract Specialist, Amy.Kuczajda@va.gov, 208-429-2018

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/36c26024q0864.