# Switchboard Operator

Canonical: https://abierto.us/opportunities/36c25625q13881

- Solicitation number: 36C25625Q1388-1
- Notice type: Combined synopsis and solicitation
- Status: Closed. Deadline was September 4, 2025 at 2:00 PM EDT
- Department: Department of Veterans Affairs
- Contracting office: 256-Network Contract Office 16 (36C256)
- NAICS: 561421 Telephone Answering Services
- Product or service code: DD01 Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).
- Set-aside: Service-disabled veteran-owned small business set-aside
- Place of performance: Houston, Texas
- County: Harris County (FIPS 48201). https://abierto.us/counties/harris-county-tx-48201
- City: Houston. https://abierto.us/cities/houston-tx-4835000
- First posted: August 27, 2025
- Last posted: August 27, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/4d894257f2aa4abaa8d99e4374d827a4/view

## Description

Switchboard Operator Services 36C25625Q1388

## Publications

- August 27, 2025: Combined synopsis and solicitation, due September 4, 2025 at 2:00 PM EDT. Notice 4d894257f2aa4abaa8d99e4374d827a4. https://sam.gov/workspace/contract/opp/4d894257f2aa4abaa8d99e4374d827a4/view

## Points of contact

- Oney.kelly@va.gov, Oney.kelly@va.gov, 7133502940

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/36c25625q13881.