# 580-25-3-4097-0001 Switchboard Operator Services (VA-25-00046964)

Canonical: https://abierto.us/opportunities/36c25625q1388

- Solicitation number: 36C25625Q1388
- Notice type: Award notice (first published as combined synopsis and solicitation)
- Status: Awarded to Innovation at Work Inc. for $3,659,939.28
- Department: Department of Veterans Affairs
- Contracting office: 256-Network Contract Office 16 (36C256)
- NAICS: 561421 Telephone Answering Services
- Product or service code: DD01 Support services for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).
- Set-aside: Service-disabled veteran-owned small business set-aside
- County: Harris County (FIPS 48201). https://abierto.us/counties/harris-county-tx-48201
- City: Houston. https://abierto.us/cities/houston-tx-4835000
- First posted: August 20, 2025
- Last posted: September 14, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/aecdb533710e4a18841428c042e0fd67/view

## Description

Notice of Award number 36C25625P1682

## Award on USAspending

- Recipient: Innovation at Work Inc. (UEI FBFALR6EY3V4)
- Contract: 36C25625P1682, purchase order
- Obligated: $1,420,677.12
- Competition: Competed Under SAP, 11 offers received
- Link: award number 36C25625P1682 equals the contract number; same awarding office 36C256 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_36C25625P1682_3600_-NONE-_-NONE-/


## Publications

- August 20, 2025: Combined synopsis and solicitation, due September 4, 2025 at 2:00 PM EDT. Notice 8b65f16e5d344a8e8908e5ffd2c6117f. https://sam.gov/workspace/contract/opp/8b65f16e5d344a8e8908e5ffd2c6117f/view
- September 14, 2025: Award notice. Notice aecdb533710e4a18841428c042e0fd67. https://sam.gov/workspace/contract/opp/aecdb533710e4a18841428c042e0fd67/view

## Points of contact

- Oney.kelly@va.gov, Oney Kelly, Oney.Kelly@va.gov, 713-791-1414

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/36c25625q1388.