# Telephone Operator Support Services l KCVA | Base plus four (4) option years

Canonical: https://abierto.us/opportunities/36c25526q0654

- Solicitation number: 36C25526Q0654
- Notice type: Solicitation
- Status: Closed. Deadline was September 17, 2026 at 4:00 PM EDT
- Department: Department of Veterans Affairs
- Contracting office: 255-Network Contract Office 15 (36C255)
- NAICS: 561421 Telephone Answering Services
- Product or service code: R426 Communications Services
- Set-aside: Service-disabled veteran-owned small business set-aside
- Place of performance: Kansas City, Missouri
- County: Jackson County (FIPS 29095). https://abierto.us/counties/jackson-county-mo-29095
- City: Kansas City. https://abierto.us/cities/kansas-city-mo-2938000
- First posted: September 10, 2026
- Last posted: September 15, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/d86bca87a31543a1aee9b7e1a15ec9b2/view

## Description

The Department of Veterans Affairs (VA), Kansas City VA Medical Center (KCVAMC), requires 24 hours per day, 7 days per week Telephone Operator Services in support of KCVAMC and all associated sites. Under this Performance Work Statement (PWS), the Contractor shall provide all personnel, supervision, management, and other resources necessary to perform on‑site telephone operator and telecommunications support services as described herein. See attachment 36C25526Q0654_RFQ Final for more details.

See Amendment 1 "36C25526Q0654 0001_Amendment 1_Q and A_Final" to address Questions and Answers to Original Solicitation.

## Attachments

- [36C25526Q0654_RFQ FINAL.pdf](https://sam.gov/api/prod/opps/v3/opportunities/resources/files/b77e712999ca4ab9be552e1a3da64d39/download)

## Publications

- September 10, 2026: Solicitation, due September 17, 2026 at 4:00 PM EDT. Notice 8f423ee061cb45c29d4e4f0247b11274. https://sam.gov/workspace/contract/opp/8f423ee061cb45c29d4e4f0247b11274/view
- September 15, 2026: Solicitation, due September 17, 2026 at 4:00 PM EDT. Notice d86bca87a31543a1aee9b7e1a15ec9b2. https://sam.gov/workspace/contract/opp/d86bca87a31543a1aee9b7e1a15ec9b2/view

## Points of contact

- Aubrey Visocsky, Aubrey.Visocsky@va.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/36c25526q0654.