# Miami VHA Telephone Switchboard Operator Service (VA-26-00030801)

Canonical: https://abierto.us/opportunities/36c24826q0971

- Solicitation number: 36C24826Q0971
- Notice type: Solicitation (first published as presolicitation)
- Status: Awarded to Innovation at Work Inc.
- Department: Department of Veterans Affairs
- Contracting office: 248-Network Contract Office 8 (36C248)
- NAICS: 561421 Telephone Answering Services
- Product or service code: R426 Communications Services
- Set-aside: Service-disabled veteran-owned small business set-aside
- First posted: July 28, 2026
- Last posted: July 28, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/f2a5007def9045e4b4bcdc6d87fc8afe/view

## Description

The Department of Veterans Affairs, Network 08 Contracting Office has a requirement for a Telephone Switchboard Operator Services.

**Includes:**

Receiving Incoming Calls, Operator-Assisted Calls, Emergency Calls and Alarm Calls consisting of STEMI, Telephone Alarms, Fire Alarms, Stroke Alerts, and Suicide Crisis. The Product Code is R426 Support, Professional: Communications. The NAICS code for this solicitation is 561421 Telephone Answering Services. This is an SDVOSB Set Aside. All responsible SDVOSB vendors may submit a quotation, which if timely received, shall be considered by this agency. Submit the RFQ, and Quote via email (preferred) to:

david.henry3@va.gov. The phone number is (561) 631-3352.

## Award on USAspending

- Recipient: Innovation at Work Inc. (UEI FBFALR6EY3V4)
- Contract: 36C24826P1213, purchase order
- Obligated: $454,318.74
- Competition: Competed Under SAP, 7 offers received
- Link: solicitation number 36C24826Q0971 equals the FPDS solicitation identifier; same awarding office 36C248 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_36C24826P1213_3600_-NONE-_-NONE-/


## Publications

- July 28, 2026: Presolicitation, due August 10, 2026 at 2:00 PM EDT. Notice 2c2a0fcbc4654088a875208eee51958c. https://sam.gov/workspace/contract/opp/2c2a0fcbc4654088a875208eee51958c/view
- July 28, 2026: Solicitation, due July 31, 2026 at 2:00 PM EDT. Notice f2a5007def9045e4b4bcdc6d87fc8afe. https://sam.gov/workspace/contract/opp/f2a5007def9045e4b4bcdc6d87fc8afe/view

## Points of contact

- David G Henry, Contract Specialist, David.Henry3@va.gov

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/36c24826q0971.