{"canonical":"https://abierto.us/opportunities/36c24825q0066","key":"36C24825Q0066","url":"https://abierto.us/opportunities/36c24825q0066","title":"R608--FY25: LEP Phone Interpretation Service Base Plus Four","solicitation_number":"36C24825Q0066","notice_type":"k","open":false,"response_deadline":"2024-11-08T19:00:00Z","first_posted":"2024-10-30","last_posted":"2024-11-04","department":"VETERANS AFFAIRS, DEPARTMENT OF","subagency":"VETERANS AFFAIRS, DEPARTMENT OF","office":"248-NETWORK CONTRACT OFFICE 8 (36C248)","naics":"541930","psc":"R608","set_aside":"SDVOSBC","place_state":"FL","place_county":"12001","place_county_name":"Alachua County","place_city":"1225175","place_city_name":"Gainesville","winner":"WORDS WARRIORS LLC","award_amount":null,"publications":[{"notice_id":"d594fc51d1a444aab8e3aa74a2857223","title":"R608--FY25: LEP Phone Interpretation Service Base Plus Four","solicitation_number":"36C24825Q0066","notice_type":"k","base_type":"k","posted":"2024-10-30","posted_at":null,"due_at":"2024-11-06T15:00:00Z","due_date":"2024-11-06","cancelled":null,"archived":null,"archive_date":"2025-01-05","award_number":null,"awardee_name":null,"amount":null,"link_sam":"https://sam.gov/workspace/contract/opp/d594fc51d1a444aab8e3aa74a2857223/view","enriched":false,"history":[]},{"notice_id":"6dfeb3888918481db07bce70b4dabf2d","title":"R608--FY25: LEP Phone Interpretation Service Base Plus Four","solicitation_number":"36C24825Q0066","notice_type":"k","base_type":"k","posted":"2024-11-04","posted_at":null,"due_at":"2024-11-08T19:00:00Z","due_date":"2024-11-08","cancelled":null,"archived":null,"archive_date":"2025-01-07","award_number":null,"awardee_name":null,"amount":null,"link_sam":"https://sam.gov/workspace/contract/opp/6dfeb3888918481db07bce70b4dabf2d/view","enriched":false,"history":[]}],"latest_notice_id":"6dfeb3888918481db07bce70b4dabf2d","first_type":"k","notices":[{"dates":{"posted":"2024-10-30","response_deadline":{"raw":"2024-11-06T10:00:00-05:00","utc":"2024-11-06T15:00:00Z","date":"2024-11-06","time":"10:00:00","utc_offset_seconds":-18000}},"links":{"sam":"https://sam.gov/workspace/contract/opp/d594fc51d1a444aab8e3aa74a2857223/view"},"naics":{"codes":["541930"],"primary":"541930"},"title":"R608--FY25: LEP Phone Interpretation Service Base Plus Four","agency":{"office":{"code":"36C248","name":"248-NETWORK CONTRACT OFFICE 8 (36C248)"},"subtier":{"code":"3600","name":"VETERANS AFFAIRS, DEPARTMENT OF"},"department":{"code":"036","name":"VETERANS AFFAIRS, DEPARTMENT OF"},"office_address":{"zip":"33637","city":"TAMPA","state":"FL","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2025-01-05","archive_type":"auto_custom"},"contacts":[{"name":"Jermaine Wilson","role":"primary","email":"Jermaine.Wilson@va.gov","phone":"352-381-5706","title":"Contracting Officer"}],"base_type":{"code":"k","label":"Combined Synopsis/Solicitation"},"notice_id":"d594fc51d1a444aab8e3aa74a2857223","set_aside":{"code":"SDVOSBC","label":"Service-Disabled Veteran-Owned Small Business Set-Aside (FAR 19.14)"},"provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2025_archived_opportunities.csv","etag":"\"d47226e3d2c6545974b252e103f82b34-139\"","fetched_at":"2026-09-16T19:12:38.374141Z","row_sha256":"18a8caddb00d0f9b5d914eafec18720dac03834d81356598b28e48335b3f7b51","last_modified":"2026-09-13T14:49:20Z"},"updated_at":"2026-09-16T19:12:38.374141Z","first_seen_at":"2026-09-16T19:12:38.374141Z"},"description":{"text":"36C24825Q0066 Page 1 of Page 1 of Page 1 of Page 1 of 36C24825Q0066: LEP Phone Interpretation Service COMBINED SYNOPSIS/SOLICITATION FOR COMMERCIAL ITEMS General Information Document Type: Combined Solicitation/Synopsis Solicitation Number: 36C24825Q0066 Posted Date: 10/30/2024 Original Response Date: 11/06/2024 Product or Service Code: R608 Set Aside (SDVOSB/VOSB): SDVOSB Set-Aside NAICS Code:541930 | Size Standard: 22.5M Description This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Items, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested, and a written solicitation document will not be issued. This solicitation is a Request for Quotations (RFQ). The solicitation document and incorporated provisions and clauses are those in effect via Federal Acquisition Circular 2024-07. The North Florida/South Georgia Veterans Health System is seeking to procure Phone Interpretation Service. This will be an annual full-service contract for a base year plus four option years. See Section B.2 Price/Cost Schedule for a list of Line Items and enter your pricing accordingly. See Section B.3 Statement of Work for a description of the services to be performed. Complete 852.219-75 VA Notice of Limitations on Subcontracting on Pages 15-17. The Government will evaluate all quotations using the Comparative Evaluation process outlined in FAR 13.106-2(b)(3), where quotations will be compared to one another to determine which provides the best benefit to the Government. See E.1 52.212-1 Instructions to Offerors and E.2 52.212-2 Evaluation of Quotes for more information. All quotations for this solicitation shall be submitted no later than 11/06/2024 at 10:00 AM EST. Please submit all responses to the Contracting Officer, Jermaine Wilson, at Jermaine.Wilson@va.gov. Late submissions shall be treated in accordance with the solicitation provision at FAR 52.212-1(c).","origin":"extract"},"notice_type":{"code":"k","label":"Combined Synopsis/Solicitation"},"schema_version":1,"solicitation_number":"36C24825Q0066","place_of_performance":{"zip":"32608","city":{"name":"Gainesville"},"street":"Malcom Randall VAMC 1601 SW Archer Rd"},"product_service_code":"R608"},{"dates":{"posted":"2024-11-04","response_deadline":{"raw":"2024-11-08T14:00:00-05:00","utc":"2024-11-08T19:00:00Z","date":"2024-11-08","time":"14:00:00","utc_offset_seconds":-18000}},"links":{"sam":"https://sam.gov/workspace/contract/opp/6dfeb3888918481db07bce70b4dabf2d/view"},"naics":{"codes":["541930"],"primary":"541930"},"title":"R608--FY25: LEP Phone Interpretation Service Base Plus Four","agency":{"office":{"code":"36C248","name":"248-NETWORK CONTRACT OFFICE 8 (36C248)"},"subtier":{"code":"3600","name":"VETERANS AFFAIRS, DEPARTMENT OF"},"department":{"code":"036","name":"VETERANS AFFAIRS, DEPARTMENT OF"},"office_address":{"zip":"33637","city":"TAMPA","state":"FL","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2025-01-07","archive_type":"auto_custom"},"contacts":[{"name":"Jermaine Wilson","role":"primary","email":"Jermaine.Wilson@va.gov","phone":"352-381-5706","title":"Contracting Officer"}],"base_type":{"code":"k","label":"Combined Synopsis/Solicitation"},"notice_id":"6dfeb3888918481db07bce70b4dabf2d","set_aside":{"code":"SDVOSBC","label":"Service-Disabled Veteran-Owned Small Business Set-Aside (FAR 19.14)"},"provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2025_archived_opportunities.csv","etag":"\"d47226e3d2c6545974b252e103f82b34-139\"","fetched_at":"2026-09-16T19:12:38.374141Z","row_sha256":"77c89df75909d069d76052d0b53e1e6cfbab01f9cd8300aaecd62c87d42cb77f","last_modified":"2026-09-13T14:49:20Z"},"updated_at":"2026-09-16T19:12:38.374141Z","first_seen_at":"2026-09-16T19:12:38.374141Z"},"description":{"text":"The purpose of this amendment is to Answer Questions submitted surrounding this Solicitation and Extend the Current Date Offers Due. QUESTIONS: In the pricing page you have 2400 each and 800 each for units. Are those units minutes, and are those the total minutes for the PoP? What other languages make up the 800? We interpret almost 250 languages. Spanish is the most common in many places, but the others come at different levels and pricing. If you could be more specific, that would be helpful. If not brand new, could you please provide the current / previous contract number? Performance Expectations: Are there specific metrics or key performance indicators (KPIs) that will be used to assess performance on this contract? Additionally, any information on preferred response times for interpreter availability would be beneficial. Finally, is this purely LPTA? Would you happen to have a specific start date in mind? I wanted to reach out as we specialize in phone interpreting, and I am not certain if this is a total veteran set aside. Would you please confirm? Contract Value: Could you confirm the estimated or maximum contract value over the base year and potential option years? Any additional guidance on the pricing structure or per-unit cost expectations would also be very helpful. The SOW shows historical usage at 155 to 300 minutes per month. So, how are you arriving at the 2400 and 800 that you are asking for on the pricing page? Could you please confirm the expected or average monthly hours for LEP phone interpreter services, particularly for Spanish and other languages? ANSWERS: The units of EACH are the amount of minutes being requested. 2400 minutes (Spanish) and 800 minutes (All Other Languages), this amount is for the Period of Performance as outlined in the Price/Cost Schedule. The languages that make up the other 800 minutes should be quoted at a single price, consider the 250 languages that are to be interpreted. Any information to be attained regarding the previous contract can be found by completing a search of contract 36C24820P0588. Any information to be attained regarding the previous contract can be found by completing a search of contract 36C24820P0588. This contract will be awarded based on Technical, Past Performance, Experience and Veterans Involvement, as outlined in the Solicitation. The date of start for this Solicitation can be found on the Price/Cost Schedule. This Solicitation is being set-aside for a Service-Disabled Veteran Owned Small Business (SDVOSB). The units of EACH are the amount of minutes being requested. 2400 minutes (Spanish) and 800 minutes (All Other Languages), this amount is for the Period of Performance as outlined in the Price/Cost Schedule. Focus attention on quoting for 2400 minutes (Spanish) and 800 minutes (All Other Languages). The units of EACH are the amount of minutes being requested. 2400 minutes (Spanish) and 800 minutes (All Other Languages), this amount is for the Period of Performance as outlined in the Price/Cost Schedule. The Current Date Offer Due is extended until 11/08/2024 at 02:00pm. No other questions will be answered.","origin":"extract"},"notice_type":{"code":"k","label":"Combined Synopsis/Solicitation"},"schema_version":1,"solicitation_number":"36C24825Q0066","place_of_performance":{"zip":"32608","city":{"name":"Gainesville"},"street":"Malcom Randall VAMC 1601 SW Archer Rd"},"product_service_code":"R608"}],"due_at":"2024-11-08T19:00:00Z","due_date":"2024-11-08","closes_at":"2024-11-08T19:00:00Z","awardable":false,"dept_key":"d-036","dept_name":"VETERANS AFFAIRS, DEPARTMENT OF","sub_key":"s-3600","sub_name":"VETERANS AFFAIRS, DEPARTMENT OF","office_key":"o-36C248","office_name":"248-NETWORK CONTRACT OFFICE 8 (36C248)","state":"FL","county":"12001","county_name":"Alachua County","city":"1225175","city_name":"Gainesville","country":null,"winner_key":"E383DAD2SKL8","amount":null,"linked_awards":2,"cancelled":false,"archived":false,"updated_at":"2026-09-16T21:18:12.857524Z","principal_notice_id":"6dfeb3888918481db07bce70b4dabf2d","description":{"text":"The purpose of this amendment is to Answer Questions submitted surrounding this Solicitation and Extend the Current Date Offers Due. QUESTIONS: In the pricing page you have 2400 each and 800 each for units. Are those units minutes, and are those the total minutes for the PoP? What other languages make up the 800? We interpret almost 250 languages. Spanish is the most common in many places, but the others come at different levels and pricing. If you could be more specific, that would be helpful. If not brand new, could you please provide the current / previous contract number? Performance Expectations: Are there specific metrics or key performance indicators (KPIs) that will be used to assess performance on this contract? Additionally, any information on preferred response times for interpreter availability would be beneficial. Finally, is this purely LPTA? Would you happen to have a specific start date in mind? I wanted to reach out as we specialize in phone interpreting, and I am not certain if this is a total veteran set aside. Would you please confirm? Contract Value: Could you confirm the estimated or maximum contract value over the base year and potential option years? Any additional guidance on the pricing structure or per-unit cost expectations would also be very helpful. The SOW shows historical usage at 155 to 300 minutes per month. So, how are you arriving at the 2400 and 800 that you are asking for on the pricing page? Could you please confirm the expected or average monthly hours for LEP phone interpreter services, particularly for Spanish and other languages? ANSWERS: The units of EACH are the amount of minutes being requested. 2400 minutes (Spanish) and 800 minutes (All Other Languages), this amount is for the Period of Performance as outlined in the Price/Cost Schedule. The languages that make up the other 800 minutes should be quoted at a single price, consider the 250 languages that are to be interpreted. Any information to be attained regarding the previous contract can be found by completing a search of contract 36C24820P0588. Any information to be attained regarding the previous contract can be found by completing a search of contract 36C24820P0588. This contract will be awarded based on Technical, Past Performance, Experience and Veterans Involvement, as outlined in the Solicitation. The date of start for this Solicitation can be found on the Price/Cost Schedule. This Solicitation is being set-aside for a Service-Disabled Veteran Owned Small Business (SDVOSB). The units of EACH are the amount of minutes being requested. 2400 minutes (Spanish) and 800 minutes (All Other Languages), this amount is for the Period of Performance as outlined in the Price/Cost Schedule. Focus attention on quoting for 2400 minutes (Spanish) and 800 minutes (All Other Languages). The units of EACH are the amount of minutes being requested. 2400 minutes (Spanish) and 800 minutes (All Other Languages), this amount is for the Period of Performance as outlined in the Price/Cost Schedule. The Current Date Offer Due is extended until 11/08/2024 at 02:00pm. No other questions will be answered.","html":null,"origin":"extract"},"contacts":[{"name":"Jermaine Wilson","role":"primary","email":"Jermaine.Wilson@va.gov","phone":"352-381-5706","title":"Contracting Officer"}],"place_of_performance":{"zip":"32608","city":{"name":"Gainesville"},"street":"Malcom Randall VAMC 1601 SW Archer Rd"},"office_address":{"zip":"33637","city":"TAMPA","state":"FL","country":"USA"},"naics_codes":["541930"],"award":null,"attachments":[],"awards":[{"award_key":"CONT_AWD_36C24825P0442_3600_-NONE-_-NONE-","permalink":"https://www.usaspending.gov/award/CONT_AWD_36C24825P0442_3600_-NONE-_-NONE-/","piid":"36C24825P0442","parent_piid":null,"award_type":"PURCHASE ORDER","vendor_key":"E383DAD2SKL8","recipient_name":"WORDS WARRIORS LLC","recipient_uei":"E383DAD2SKL8","recipient_cage":"9MA25","recipient_city":"NEW YORK","recipient_state":"NY","sub_name":"Department of Veterans Affairs","office_name":"248-NETWORK CONTRACT OFFICE 8 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