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Huntington Veterans Admiration Medical Hospital. Vendor must provide. 24x7x365 remote and help/phone desk support (NOC) 800 number for all service desk requests users and employees Auto-generation of ticketing from email Web Portal for all IT Service Management (ITSM) needs Automated reporting and monthly reporting packages for the Service Desk Proactive network monitoring Quarterly meetings to discuss projected growth and other statistics Patching/Security Updates for all servers and all network devices Escalation of any issues requiring OEM/vendor involvement (i.e. RMAs, TAC cases, other) Moves, Adds, Changes, Deletes of any users, firewall needs, policies, etc. This includes any needs for vendor accounts and access. Security Penetration Testing Meraki Firewall License (purchased 07/27/2024) Support via an Enterprise IT Service Management Suite (ITSM): that meets the following minimum requirements: Monitoring & Remote Management Iinventory & Warranty Tracking Alerting Asset Management Single Point of Contact Help/Service Desk for patients/guests/vendors Escalation and facilitation of RMA/vendor required support tickets Infrastructure Support Client facing support portal Patching Reporting Vendor relationship management for Cisco and other technology vendors. Infrastructure Details: Details of the infrastructure to be supported based on vendor equipment and at the time of writing this document: Cisco: 2 Cisco 5520 Wireless Controllers in HA 2 Cisco Nexus 5K Core Switches 120 Cisco 3702i Wireless Access Points 11 Cisco 3850 Access/Distribution Switches 1 MX400 Cisco Meraki Firewall 1 Cisco Prime Infrastructure Server 1 Cisco MSE 3350 Server 1 Cisco UCS C220 Server (Vendor use) ** 1 Lenovo PC for Management ** - All servers are running Windows Server. See attached documents: RFQ RFQ-36C24524Q0772-Guest WIFI and Water Monitoring Systems Managed Services-Huntington VAMC. Facility Map.","origin":"extract"},"notice_type":{"code":"k","label":"Combined Synopsis/Solicitation"},"schema_version":1,"solicitation_number":"36C24524Q0772","place_of_performance":{"zip":"25704","city":{"name":"1540 Spring Valley Drive"},"state":{"code":"WV"},"street":"Department of Veterans Affairs Huntington VAMC Hershel “Woody� Williams","country":{"code":"USA"}},"product_service_code":"DG10"},{"dates":{"posted":"2024-09-10","response_deadline":{"raw":"2024-09-23T09:00:00-04:00","utc":"2024-09-23T13:00:00Z","date":"2024-09-23","time":"09:00:00","utc_offset_seconds":-14400}},"links":{"sam":"https://sam.gov/workspace/contract/opp/89edd2b499ef47cb971ba765165ff42f/view"},"naics":{"codes":["541519"],"primary":"541519"},"title":"DG10--Guest WIFI and Water Monitor System Services Huntington Veterans Administration Medical Center","agency":{"office":{"code":"36C245","name":"245-NETWORK CONTRACT OFFICE 5 (36C245)"},"subtier":{"code":"3600","name":"VETERANS AFFAIRS, DEPARTMENT OF"},"department":{"code":"036","name":"VETERANS AFFAIRS, DEPARTMENT OF"},"office_address":{"zip":"21090","city":"LINTHICUM","state":"MD","country":"USA"},"organization_type":"OFFICE"},"status":{"active":false,"archive_date":"2024-11-22","archive_type":"auto_custom"},"contacts":[{"name":"Trever Turcotte","role":"primary","email":"Trever.Turcotte@va.gov","phone":"240-215-8892","title":"Contracting Officer"}],"base_type":{"code":"k","label":"Combined Synopsis/Solicitation"},"notice_id":"89edd2b499ef47cb971ba765165ff42f","set_aside":{"code":"SDVOSBC","label":"Service-Disabled Veteran-Owned Small Business Set-Aside (FAR 19.14)"},"provenance":{"extract":{"url":"https://s3.amazonaws.com/falextracts/Contract%20Opportunities/Archived%20Data/FY2024_archived_opportunities.csv","etag":"\"d582488fe153a9f11bf629913d176ffc-137\"","fetched_at":"2026-09-16T19:07:39.720164Z","row_sha256":"d7a4646a37a78117e61a1b152ed6649d3b22f91f0573627f03bb5a1b3aedf6d5","last_modified":"2026-09-13T14:47:40Z"},"updated_at":"2026-09-16T19:07:39.720164Z","first_seen_at":"2026-09-16T19:07:39.720164Z"},"description":{"text":"Amendment 0001 is to answer vendor questions, change the period of performance, change the due date of the solicitation and provide maps and drawings of equipment and equipment locations. 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