# Erie VAMC - Phone Answering Services

Canonical: https://abierto.us/opportunities/36c24427q0002

- Solicitation number: 36C24427Q0002
- Notice type: Award notice (first published as combined synopsis and solicitation)
- Status: Awarded to Innovation at Work Inc. for $1,156,609.44
- Department: Department of Veterans Affairs
- Contracting office: 244-Network Contract Office 4 (36C244)
- NAICS: 561421 Telephone Answering Services
- Product or service code: R699 Other Administrative Support Services
- Set-aside: Service-disabled veteran-owned small business set-aside
- Place of performance: Erie, Pennsylvania
- First posted: June 22, 2026
- Last posted: July 22, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/738d04e4f7304a079a481018cf29a51d/view

## Description

This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with part 12. This announcement constitutes the only solicitation. Offers are being requested and a separate written solicitation will not be issued. Solicitation number 36C24427Q0002 is issued as a (RFQ) for Phone Answering Services at the Erie VAMC in Erie, PA. This acquisition is set-aside for small business concerns, SDVOSB. This solicitation incorporates provisions and clauses by reference.

The full text of provisions and clauses may be accessed electronically at www.acquisition.gov. CLINs with quantities and units of measure can be found in the RFQ. (including option(s), if applicable). Specific requirements are outlined in the Performance Work Statement (PWS) in the RFQ. Q&A and quote submission deadlines are outlined within the RFQ. Also included for vendor reference are the corresponding QASP and historical data that could be collected and shared.

**6/25:** Posting of amendment which includes amendment 1 document with answers to vendor questions received and updated RFQ document. The only changes to the RFQ document are the updated quote submission deadline and a typo of the incorrect solicitation number.

## Award on USAspending

- Recipient: Innovation at Work Inc. (UEI FBFALR6EY3V4)
- Contract: 36C24426P0426, purchase order
- Obligated: $0.00
- Competition: Competed Under SAP, 15 offers received
- Link: solicitation number 36C24427Q0002 equals the FPDS solicitation identifier; same awarding office 36C244 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_36C24426P0426_3600_-NONE-_-NONE-/


## Publications

- June 22, 2026: Combined synopsis and solicitation, due July 3, 2026 at 12:00 PM EDT. Notice 30cea7de31c54345861b17f711d8ef2f. https://sam.gov/workspace/contract/opp/30cea7de31c54345861b17f711d8ef2f/view
- June 22, 2026: Combined synopsis and solicitation, due July 3, 2026 at 12:00 AM EDT. Notice b0a9bc12c8304500babb19c30ae58761. https://sam.gov/workspace/contract/opp/b0a9bc12c8304500babb19c30ae58761/view
- June 25, 2026: Combined synopsis and solicitation, due July 2, 2026 at 5:00 PM EDT. Notice e4d0d51ffa4d4715b5aef300e0f49779. https://sam.gov/workspace/contract/opp/e4d0d51ffa4d4715b5aef300e0f49779/view
- July 22, 2026: Award notice. Notice 738d04e4f7304a079a481018cf29a51d. https://sam.gov/workspace/contract/opp/738d04e4f7304a079a481018cf29a51d/view

## Points of contact

- Ralph Mielnik, ralph.mielnik@va.gov
- Nicholas Guzenski, nicholas.guzenski@va.gov

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/36c24427q0002.