# ALBANY TELEPHONE & INFO DESK SERVICES (VA-26-00004599)

Canonical: https://abierto.us/opportunities/36c24225q0986

- Solicitation number: 36C24225Q0986
- Notice type: Award notice (first published as combined synopsis and solicitation)
- Status: Awarded to Innovation at Work Inc. for $3,438,551.10
- Department: Department of Veterans Affairs
- Contracting office: 242-Network Contract Office 02 (36C242)
- NAICS: 561421 Telephone Answering Services
- Product or service code: R699 Other Administrative Support Services
- Set-aside: Service-disabled veteran-owned small business set-aside
- Place of performance: Albany, New York
- County: Albany County (FIPS 36001). https://abierto.us/counties/albany-county-ny-36001
- City: Albany. https://abierto.us/cities/albany-ny-3601000
- First posted: August 30, 2025
- Last posted: October 10, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/700b81913d1e4e068d18aeede384c214/view

## Description

This award posting it to notify all parties, Innovation at Work won the award for the Albany Switchboard Services.

## Award on USAspending

- Recipient: Innovation at Work Inc. (UEI FBFALR6EY3V4)
- Contract: 36C24226P0025, purchase order
- Obligated: $661,542.35
- Competition: Competed Under SAP, 1 offers received
- Link: solicitation number 36C24225Q0986 equals the FPDS solicitation identifier; same awarding office 36C242 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_36C24226P0025_3600_-NONE-_-NONE-/

- Recipient: Depuy Synthes Sales, Inc. (UEI CDVHC3LBW5X8)
- Contract: 36C24226P0026, purchase order
- Obligated: $34,861.33
- Competition: Not Competed Under SAP, 1 offers received
- Link: award number 36C24226P0026 equals the contract number; same awarding office 36C242 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_36C24226P0026_3600_-NONE-_-NONE-/


## Publications

- August 30, 2025: Combined synopsis and solicitation, due September 12, 2025 at 12:00 PM EDT. Notice 916e4bc0372049f38e432240a7d3e800. https://sam.gov/workspace/contract/opp/916e4bc0372049f38e432240a7d3e800/view
- September 9, 2025: Combined synopsis and solicitation, due September 12, 2025 at 12:00 PM EDT. Notice 243126cd78ca4fed8a5bab98ecf75048. https://sam.gov/workspace/contract/opp/243126cd78ca4fed8a5bab98ecf75048/view
- October 10, 2025: Award notice. Notice 700b81913d1e4e068d18aeede384c214. https://sam.gov/workspace/contract/opp/700b81913d1e4e068d18aeede384c214/view

## Points of contact

- Clifford Harrison, Contracting Officer, Clifford.Harrison@va.gov

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/36c24225q0986.