# VAAA IT Support Services (Re-compete)

Canonical: https://abierto.us/opportunities/36c10x24q0115

- Solicitation number: 36C10X24Q0115
- Notice type: Sources sought
- Status: Closed. Deadline was February 20, 2024 at 10:00 AM EST
- Department: Department of Veterans Affairs
- Contracting office: Sac Frederick (36C10X)
- NAICS: 541519 Other Computer Related Services
- Product or service code: DB01 Support services for specialized High Performance Computing (HPC) systems used in solving complex computational problems through massive concurrent use of computing resources and parallel processing techniques.
- Set-aside: Service-disabled veteran-owned small business set-aside
- Place of performance: Frederick, Maryland
- County: Frederick County (FIPS 24021). https://abierto.us/counties/frederick-county-md-24021
- City: Frederick. https://abierto.us/cities/frederick-md-2430325
- First posted: February 9, 2024
- Last posted: February 12, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/f5c3491a078d4137b278f88bd5673528/view

## Description

Amendment 0001 is to extend the response due date to February 20, 2024 due to the Federal Holiday. The Department of Veterans Affairs (VA), Central Office (VACO), End User Operations (EUO) has a requirement for continued IT desktop support of the Veterans Affairs Acquisition Academy (VAAA) IT Support Services. The Contractor shall provide services and support for the full range of IT functions to support work that is performed by the VAAA Desktop that supports both on-site and remote VA Customers.

The scope of the work to be performed encompasses providing desk side technical, remote technical, and operational user support; desk side and classroom support services is for Windows operating systems roughly 150 Staff and Faculty per day. The Contractor shall provide the necessary resources to support the overall availability and functionality of the VA work environment. Contractor personnel assigned to this contract must be able to effectively communicate, both verbally and in writing, in the English language.

The Contractor shall provide the necessary Tier 2 IT services to support the overall availability and functionality of the VAAA desktop and classroom environment. These requirements include supporting the full suite of Microsoft applications, VA learning applications, performing standard network setup at users’ level learning of new technologies, and being Customer-oriented with the capability to provide direct Tier 2 desk side support and training to on-site and remote Customers.

## Publications

- February 9, 2024: Sources sought, due February 19, 2024 at 10:00 AM EST. Notice eb1fd15b411f494691a5b7af87210227. https://sam.gov/workspace/contract/opp/eb1fd15b411f494691a5b7af87210227/view
- February 12, 2024: Sources sought, due February 20, 2024 at 10:00 AM EST. Notice f5c3491a078d4137b278f88bd5673528. https://sam.gov/workspace/contract/opp/f5c3491a078d4137b278f88bd5673528/view

## Points of contact

- Tanya Sims-Williams, tanya.sims-williams@va.gov, 202-257-7231
- Lindi Sylvester, lindi.sylvester@va.gov, 202-407-5372

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/36c10x24q0115.