# MAIL MANAGEMENT SERVICES ANSWERING VENDOR QUESTIONS

Canonical: https://abierto.us/opportunities/36c10d26q0139

- Solicitation number: 36C10D26Q0139
- Notice type: Sources sought
- Status: Closed. Deadline was July 21, 2026 at 3:00 PM EDT
- Department: Department of Veterans Affairs
- Contracting office: Veterans Benefits Admin (36C10D)
- NAICS: 518210 Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Product or service code: R408 Program Management/Support Services
- Place of performance: Washington, District of Columbia
- First posted: June 23, 2026
- Last posted: July 20, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/9ce5255a8b9942c596bdc7f30faa7372/view

## Description

Q1. Please confirm that the VBA receives 41,000 packets per day on average but the ask of the contractor for this TO is to process up to 5-7,000 after the third month. The potential is more as the contractor proves its value. This 5-7,000 is all USPS mail and mail that is being shipped to contractor by VBA RO's. A1.

The Government confirms that VBA estimates receiving approximately 41,000 mail packets per day across all centralized mail operations; however, this figure represents the total mail volume processed through the full centralized mail pipeline and is not the contractor's Task 5.14 obligation. Task 5.14 Mail Packet Processing Services is a distinct function separate from mail receipt, scanning, and conversion.

It represents human-assisted claims processing actions, analogous to work a claims assistant would perform, on mail packets that automated processing was unable to complete, ensuring mail is actioned the same day it enters a work queue. The contractor's Task 5.14 obligation is to process 5,000 7,000 packets per day following the Month 3 ramp-up period as outlined in Table 5 of PWS Section 5.14.

The Government notes that this volume has trended downward over time as mail automation capabilities have matured, though temporary spikes may occur due to automation issues or special projects.

## Publications

- June 23, 2026: Sources sought, due July 21, 2026 at 3:00 PM EDT. Notice ad3c074bcd0c457d9c1bbbb68a0fe07d. https://sam.gov/workspace/contract/opp/ad3c074bcd0c457d9c1bbbb68a0fe07d/view
- July 7, 2026: Sources sought, due July 21, 2026 at 3:00 PM EDT. Notice a1c0d1cd2f7d4067b046df710822b64d. https://sam.gov/workspace/contract/opp/a1c0d1cd2f7d4067b046df710822b64d/view
- July 8, 2026: Sources sought, due July 21, 2026 at 3:00 PM EDT. Notice a13d26ee65f24ad4b826d83807459eb2. https://sam.gov/workspace/contract/opp/a13d26ee65f24ad4b826d83807459eb2/view
- July 13, 2026: Sources sought, due July 21, 2026 at 3:00 PM EDT. Notice fa748439121a42c2b558361f4962e5c7. https://sam.gov/workspace/contract/opp/fa748439121a42c2b558361f4962e5c7/view
- July 16, 2026: Sources sought, due July 21, 2026 at 3:00 PM EDT. Notice b468c525ac014e56a91eca2ee35cc008. https://sam.gov/workspace/contract/opp/b468c525ac014e56a91eca2ee35cc008/view
- July 20, 2026: Sources sought, due July 21, 2026 at 3:00 PM EDT. Notice 9ce5255a8b9942c596bdc7f30faa7372. https://sam.gov/workspace/contract/opp/9ce5255a8b9942c596bdc7f30faa7372/view

## Points of contact

- Gregory Stevens, Contract Specialist, gregory.stevens@va.gov, 313-354-2194

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/36c10d26q0139.