# Exploring Next-Generation Digital Identity, Authentication, and Navigation on VA.gov

Canonical: https://abierto.us/opportunities/365357

- Solicitation number: 365357
- Notice type: Sources sought
- Status: Closed. Deadline was January 27, 2026 at 2:00 PM EST
- Department: Department of Veterans Affairs
- Contracting office: Technology Acquisition Center NJ (36C10B)
- NAICS: 541519 Other Computer Related Services
- Product or service code: DF01 Support services for IT Management to include Enterprise Architecture (EA), Financial Management, and Strategic Planning. EA includes services supporting business, information, application and technical architecture to drive standardization, integration and efficiency among business technology solutions. Financial Management includes services involved in the planning, budgeting, spend management and chargeback of IT expenditures and the costing of IT products and services. IT Management and Strategic Planning include senior professional and administrative support services facilitating centralized IT strategy and planning.
- County: Monmouth County (FIPS 34025). https://abierto.us/counties/monmouth-county-nj-34025
- City: Eatontown. https://abierto.us/cities/eatontown-nj-3419840
- First posted: January 7, 2026
- Last posted: January 22, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/3ae6fc27a51c4332870c63938d2578ae/view

## Description

Exploring Next-Generation Digital Identity, Authentication, and Navigation on VA.gov The Department of Veterans Affairs (VA) delivers digital services and benefits to Veterans through VA.gov and the VA Health and Benefits mobile application. VA leadership has identified persistent challenges that prevent some Veterans from easily authenticating, signing in, and navigating VA digital services.

These challenges relate to identity verification, multi-factor authentication (MFA), post-authentication navigation, accessibility, and varying levels of digital literacy and connectivity. This Request is issued to gather market intelligence on available ideas, capabilities, patterns, and emerging approaches that could help Veterans more easily access and use VA.gov and related VA digital services, with a particular focus on digital identity, authentication, and post-login navigation.

VA seeks insights from industry, academia, and other stakeholders on delivering a fundamentally improved digital identity experience for Veterans—one that is seamless and frictionless to use while maintaining or exceeding current security standards. Please refer to the attached Market Intelligence Report that describes the technical specifications for this effort. As part of your RFI response, please include the following:

A capability statement addressing each of the items detailed in the two attached documents (RFI Cover Page_Exploring Next-Gen Digital Identity Authentication and Navigation on VA.gov 7 Jan and Market Intelligence Request Updated 7 Jan)

1/22/2026 UPDATE

rough order of magnitude (ROM) requirement removed from above. * Q&A spreadsheet has been attached (RFI Q and A Exploring Next-Gen Digital Identity Authentication and Navigation).

## Publications

- January 7, 2026: Sources sought, due January 27, 2026 at 2:00 PM EST. Notice 23e8a5c1e7e1427ebfc931c0211ceb3b. https://sam.gov/workspace/contract/opp/23e8a5c1e7e1427ebfc931c0211ceb3b/view
- January 14, 2026: Presolicitation, due February 4, 2026 at 3:00 PM EST. Notice 20445ca6813343e194cf1c83e4755132. https://sam.gov/workspace/contract/opp/20445ca6813343e194cf1c83e4755132/view
- January 14, 2026: Presolicitation, due February 4, 2026 at 3:00 PM EST. Notice f8c93739a8ae449f85dea211d35d1bd9. https://sam.gov/workspace/contract/opp/f8c93739a8ae449f85dea211d35d1bd9/view
- January 22, 2026: Sources sought, due January 27, 2026 at 2:00 PM EST. Notice 3ae6fc27a51c4332870c63938d2578ae. https://sam.gov/workspace/contract/opp/3ae6fc27a51c4332870c63938d2578ae/view

## Points of contact

- Julia Renna, julia.renna@va.gov, 848-377-5298
- Evan Schlisserman, evan.schlisserman@va.gov, 8483775248

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/365357.