# Customer Service Survey Canonical: https://abierto.us/opportunities/35095456 - Solicitation number: 3509_5456 - Notice type: Award notice - Status: Awarded to Cfi Group Usa, L.L.C. for $6,000,000.00 - Department: Department of Education - Contracting office: Federal Student Aid (910055) - NAICS: 541611 Administrative Management and General Management Consulting Services - Product or service code: R410 Support- Professional: Program Evaluation/Review/Development - Place of performance: Milan, Michigan - County: Monroe County (FIPS 26115). https://abierto.us/counties/monroe-county-mi-26115 - City: Milan. https://abierto.us/cities/milan-mi-2653920 - First posted: October 14, 2026 - Last posted: October 14, 2026 - SAM.gov: https://sam.gov/workspace/contract/opp/d771079526394a1c8b9ac4a596231226/view ## Description FSA had a need for measuring the performance of different student aid post-transaction processes, products, and services including the Free Application for Federal Student Aid (FAFSA), Title IV service providers, e-mail campaigns, contact centers, and potentially additional lines of business by way of customer satisfaction surveys using the American Customer Satisfaction Index (ACSI) methodology. ## Attachments - [FSS SSJ Customer Sat Surv EXE.pdf](https://sam.gov/api/prod/opps/v3/opportunities/resources/files/984ce389c0f04749aa70d1a6e53171a8/download) ## Open now in the same industry 21 open in NAICS 541611. - Program Analysis and Risk Support (PARS) (W81K0427RA004), due November 2, 2026 at 3:00 PM EST. https://abierto.us/opportunities/w81k0427ra004 - Multifamily Premium Review Services (RCS-H-2027-00006), due November 3, 2026 at 2:00 PM EST. https://abierto.us/opportunities/rcsh202700006 - DoS INL TPC Urgent and Compelling BPA (PR16359550), due November 3, 2026 at 5:00 PM EST. https://abierto.us/opportunities/pr16359550 ## Publications - October 14, 2026: Award notice. Notice d771079526394a1c8b9ac4a596231226. https://sam.gov/workspace/contract/opp/d771079526394a1c8b9ac4a596231226/view ## Points of contact - April West, April.West@ed.gov - Paul Yatsco, Paul.Yatsco@ed.gov --- Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/35095456.