# Ticket Program Manager (TPM) contract

Canonical: https://abierto.us/opportunities/28321326r00000001

- Solicitation number: 28321326R00000001
- Notice type: Award notice (first published as presolicitation)
- Status: Awarded to Accenture Federal Services LLC for $63,062,164.92
- Department: Social Security Administration
- Contracting office: SSA Ofc of Acquisition Grants (283213)
- NAICS: 541611 Administrative Management and General Management Consulting Services
- Product or service code: R408 Program Management/Support Services
- First posted: March 21, 2025
- Last posted: July 9, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/bda69bc9015a491c9e50b378613429c6/view

## Description

Ticket Program Manager Contract. This is a cost-plus-award-fee (CPAF) term type contract with a one-year base period and four one-year option periods.

## Award on USAspending

- Recipient: Accenture Federal Services LLC (UEI C47BNA8GM833)
- Contract: 28321326C00060006, definitive contract
- Obligated: $1,762,013.89, current value $12,759,765
- Competition: Full and Open Competition, 9 offers received
- Link: award number 28321326C00060006 equals the contract number; same awarding office 283213 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_28321326C00060006_2800_-NONE-_-NONE-/


## Publications

- March 21, 2025: Presolicitation, due May 7, 2025 at 5:00 PM EDT. Notice 60f6949fdab845249d4dc7fdd17f5b2d. https://sam.gov/workspace/contract/opp/60f6949fdab845249d4dc7fdd17f5b2d/view
- May 21, 2025: Solicitation, due June 13, 2025 at 5:00 PM EDT. Notice cecd3553eec747a0a5f43f74b8c19001. https://sam.gov/workspace/contract/opp/cecd3553eec747a0a5f43f74b8c19001/view
- May 22, 2025: Solicitation, due June 20, 2025 at 5:00 PM EDT. Notice 0e3c49cafd3f40d4928e2f7cbb27f9a5. https://sam.gov/workspace/contract/opp/0e3c49cafd3f40d4928e2f7cbb27f9a5/view
- June 23, 2025: Solicitation, due July 11, 2025 at 5:00 PM EDT. Notice d0b8ce3b6aba491690c00f6022325cba. https://sam.gov/workspace/contract/opp/d0b8ce3b6aba491690c00f6022325cba/view
- July 8, 2025: Solicitation, due July 25, 2025 at 5:00 PM EDT. Notice 88a7f25ad5554c51bb86f7676df3c683. https://sam.gov/workspace/contract/opp/88a7f25ad5554c51bb86f7676df3c683/view
- July 9, 2025: Solicitation, due July 25, 2025 at 5:00 PM EDT. Notice d424335e1ab64a67a633368e11be78b8. https://sam.gov/workspace/contract/opp/d424335e1ab64a67a633368e11be78b8/view
- July 23, 2025: Solicitation, due July 28, 2025 at 5:00 PM EDT. Notice c645e33512ef44c2b36943d1fba7d33a. https://sam.gov/workspace/contract/opp/c645e33512ef44c2b36943d1fba7d33a/view
- July 9, 2026: Award notice. Notice bda69bc9015a491c9e50b378613429c6. https://sam.gov/workspace/contract/opp/bda69bc9015a491c9e50b378613429c6/view

## Points of contact

- Brenda E. Monch, brenda.monch@ssa.gov

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/28321326r00000001.