# RFI for Public Branch Exchange (PBX) Functionality

Canonical: https://abierto.us/opportunities/28321325ri0000022

- Solicitation number: 28321325RI0000022
- Notice type: Combined synopsis and solicitation
- Status: Closed. Deadline was March 17, 2025 at 12:00 PM EDT
- Department: Social Security Administration
- Contracting office: SSA Ofc of Acquisition Grants (283213)
- NAICS: 517111 Wired Telecommunications Carriers
- Product or service code: DG01 Support services for physical and wireless networks connecting equipment within the core data centers and work areas, connecting end users to the organization's broader networks, as well as Wide Area Network equipment, hardware and software directly connecting into data centers, offices and third parties. Support services which enable or distribute voice services through on-premise equipment including PBX, VoIP, voicemail and handsets. Also provides support for transport services for data and voice network circuits and associated access facilities and services; includes dedicated and virtual data networks and internet access. Support services for external (Outside Plant) physical communications infrastructure connecting to LAN/WAN end points. Mobile infrastructure support such as cabled communication network, cellular towers, repeaters, switching systems dedicated for cellular communication
- First posted: February 10, 2025
- Last posted: February 26, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/2d9c3e1c2b41455ea65e38cd71fbbdfc/view

## Description

This is a Request for Information (RFI) to gather information on available commercial off the shelf products or applications that can provide IP Based Public Branch Exchange (PBX) functionality for SSA Field Offices. The Office of Communications Services (OCS) plans to transition field office general inquiry lines to the Amazon Connect product offering which is currently the National 800 Number service provider.

Amazon Connect does not provide all functionality required in a field office environment needed to perform back-office type of work, such as E911, Emergency notifications, call park, overhead paging, admin functionality, etc. The purpose of this amendment is to provide SSA responses to vendor questions and to extend the RFI response due date.

## Publications

- February 10, 2025: Combined synopsis and solicitation, due March 4, 2025 at 12:00 PM EST. Notice ec6db80d5b49419bbc096ab9f55e2bdc. https://sam.gov/workspace/contract/opp/ec6db80d5b49419bbc096ab9f55e2bdc/view
- February 26, 2025: Combined synopsis and solicitation, due March 17, 2025 at 12:00 PM EDT. Notice 2d9c3e1c2b41455ea65e38cd71fbbdfc. https://sam.gov/workspace/contract/opp/2d9c3e1c2b41455ea65e38cd71fbbdfc/view

## Points of contact

- OUEDRAOGO, ALASSANE R., ALASSANE.OUEDRAOGO@SSA.GOV

---
Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/28321325ri0000022.