# Enterprise Contact Center Cloud Migration-Award Notice

Canonical: https://abierto.us/opportunities/280ebpl0852

- Solicitation number: 280-EBPL-0852
- Notice type: Award notice (first published as sources sought)
- Status: Awarded to Systems Integration, Inc. for $7,149,301.04
- Department: Department of Commerce
- Agency: US Patent and Trademark Office
- Contracting office: Department of Commerce Pto (1333BJ)
- NAICS: 513210 Software Publishers
- Product or service code: DA01 Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.
- Set-aside: Total small business set-aside
- Place of performance: Alexandria, Virginia
- County: City of Alexandria (FIPS 51510). https://abierto.us/counties/city-of-alexandria-va-51510
- City: Alexandria. https://abierto.us/cities/alexandria-va-5101000
- First posted: September 9, 2024
- Last posted: February 21, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/67f116180fde4134afa41b02a18a8130/view

## Description

Resulting from solicitation 1333BJ25R00280008, contract number 1333BJ25C00280002 was awarded to Systems Integration, Inc. for a total amount of $7,149,301.04, which is inclusive of options. The solicitation and resultant contract were issued via Patent and Trademark Acquisition Guidelines (PTAG) 6.1.1 Alternative Competition Procedures. The contract is for a 12-month period of performance with four 12-month option periods, and an optional 6-month extension IAW FAR 52.217-8. The contract type is hybrid Labor Hour (LH)/Firm-Fixed Price with the services portion of the contract being procured on a LH basis due to the uncertain nature of Enterprise Contact Center Cloud Migration support.

## Award on USAspending

- Recipient: Systems Integration, Inc. (UEI FBNJQAE17L26)
- Contract: 1333BJ25C00280002, definitive contract
- Obligated: $4,059,001.01
- Competition: Full and Open Competition After Exclusion of Sources, 2 offers received
- Link: award number 1333BJ25C00280002 equals the contract number; same awarding office 1333BJ (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_1333BJ25C00280002_1344_-NONE-_-NONE-/


## Publications

- September 9, 2024: Sources sought, due October 4, 2024 at 10:00 AM EDT. Notice b9bfb0fecda04672aafca8afc0bfce84. https://sam.gov/workspace/contract/opp/b9bfb0fecda04672aafca8afc0bfce84/view
- September 27, 2024: Sources sought, due October 4, 2024 at 10:00 AM EDT. Notice c93af709674f43bb84e44c71d8fcff7f. https://sam.gov/workspace/contract/opp/c93af709674f43bb84e44c71d8fcff7f/view
- October 21, 2024: Presolicitation, due October 22, 2024 at 8:00 AM EDT. Notice 223f3b869849414a8f9d28fc487ee0a0. https://sam.gov/workspace/contract/opp/223f3b869849414a8f9d28fc487ee0a0/view
- February 21, 2025: Award notice. Notice 67f116180fde4134afa41b02a18a8130. https://sam.gov/workspace/contract/opp/67f116180fde4134afa41b02a18a8130/view

## Points of contact

- Jennifer Hudson, jennifer.hudson@uspto.gov
- Theodore Terrell, theodore.terrell@uspto.gov

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/280ebpl0852.