# Maintenance/Service Agreement for NovoCyte Quanteon

Canonical: https://abierto.us/opportunities/25003844

- Solicitation number: 25-003844
- Notice type: Combined synopsis and solicitation
- Status: Closed. Deadline was September 19, 2025 at 10:30 AM EDT
- Department: Department of Health and Human Services
- Agency: National Institutes of Health
- Contracting office: National Institutes of Health Ncats (75N95C)
- NAICS: 811210 Electronic and Precision Equipment Repair and Maintenance
- Product or service code: J066 Maintenance, Repair and Rebuilding of Equipment: Instruments and Laboratory Equipment
- Place of performance: Rockville, Maryland
- County: Montgomery County (FIPS 24031). https://abierto.us/counties/montgomery-county-md-24031
- City: Rockville. https://abierto.us/cities/rockville-md-2467675
- First posted: August 20, 2025
- Last posted: September 16, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/a1620656e9ba4b2baf526ef571ae37c5/view

## Description

Maintenance contract\repair for the following:

**Flow Cytometer Manufacturer:**

**Agilent Model:**

**NovoCyte Quanteon Service Plan:** CrossLab Silver (or equivalent)

**Salient Characteristics:** Service agreement with a 12-month period of performance Minimum of 1 preventative maintenance visit (PM) by certified Agilent service technicians Performance verification: During preventative maintenance, the technician should verify and document the system's performance to ensure it meets manufacturer specifications.

Calibration of all detectors and lasers to ensure accurate and reproducible results Provision for on-site repair services by certified Agilent technicians in the event of a system malfunction. Priority response time for service calls, ideally within 24-48 hours, to minimize downtime. Inclusion of genuine Agilent replacement parts as needed for repairs. Access to 24/7 technical support via phone and e-mail for troubleshooting and assistance with operational issues.

Regular updates/upgrades to software to ensure compatibility with new features and enhancements. Detailed service reports for each maintenance and repair visit, including work performed, parts replaced, and system performance verification. Parts, labor, and travel included at no additional cost to the Government Period of Performance: The base period of performance shall be for twelve (12) months from 06/06/2025 - 06/05/2026 or upon award of the contract.

## Publications

- August 20, 2025: Combined synopsis and solicitation, due August 29, 2025 at 10:30 AM EDT. Notice 39d03cfb98604ff39165b5d49bc8ceaa. https://sam.gov/workspace/contract/opp/39d03cfb98604ff39165b5d49bc8ceaa/view
- September 16, 2025: Combined synopsis and solicitation, due September 19, 2025 at 10:30 AM EDT. Notice a1620656e9ba4b2baf526ef571ae37c5. https://sam.gov/workspace/contract/opp/a1620656e9ba4b2baf526ef571ae37c5/view

## Points of contact

- Brian Lind, brian.lind@nih.gov, 3015498939

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/25003844.