# IT Service Management (ITSM)

Canonical: https://abierto.us/opportunities/240357

- Solicitation number: 24-0357
- Notice type: Justification
- Status: Awarded to Norseman Inc.
- Department: Department of Homeland Security
- Agency: US Immigration and Customs Enforcement
- Contracting office: Information Technology Division (70CTD0)
- NAICS: 541519 Other Computer Related Services
- Product or service code: 7G21 Digital network communications hardware, software, and other equipment used within the core data centers and work areas, connecting end users to the organization's Local Area Network (LAN). Wide Area Network (WAN) digital transmission equipment, supporting hardware and software directly connecting data centers, offices and third parties. Includes 1) external digital network transport equipment (Outside Plant) physical communications infrastructure connecting to LAN/WAN end points 2) copper and fiber communications systems, and 3) cellular infrastructure such as towers, repeaters, switching systems dedicated for cellular communication. Products and tools that enable or distribute voice services through on-premise digital equipment including PBX, VoIP, voicemail and handsets.
- Place of performance: Chandler, Arizona
- County: Maricopa County (FIPS 04013). https://abierto.us/counties/maricopa-county-az-04013
- City: Chandler. https://abierto.us/cities/chandler-az-0412000
- First posted: October 11, 2024
- Last posted: October 11, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/7f6aa7f196d34cc585b0fd06169c2eeb/view

## Description

IT Service Management (ITSM) platform to provide end-to-end IT service solutions and automations.

## Award on USAspending

- Recipient: Norseman Inc. (UEI G8LCAVK5AVW7)
- Contract: NNG15SC83B
- Obligated: $0.00
- Competition: Full and Open Competition After Exclusion of Sources, 232 offers received
- Link: award number NNG15SC83B equals the contract number; awarding office not confirmed (medium confidence)
- Record: https://www.usaspending.gov/award/CONT_IDV_NNG15SC83B_8000/


## Publications

- October 11, 2024: Justification. Notice 7f6aa7f196d34cc585b0fd06169c2eeb. https://sam.gov/workspace/contract/opp/7f6aa7f196d34cc585b0fd06169c2eeb/view

## Points of contact

- Maxine D. Edwards, maxine.edwards@dhs.gov, 2022715812

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/240357.