# DGPAM Internal Operations Support

Canonical: https://abierto.us/opportunities/24015oitadgpaminternaloperations

- Solicitation number: 24-015-OITADGPAMInternalOperations
- Notice type: Sources sought
- Status: Closed. Deadline was May 2, 2024 at 10:00 AM EDT
- Department: Department of the Treasury
- Agency: Internal Revenue Service
- Contracting office: Department of Treasury IRS (204793)
- NAICS: 541512 Computer Systems Design Services
- Product or service code: R499 Other Professional Services
- Set-aside: Total small business set-aside
- Place of performance: Lanham, Maryland
- County: Prince George's County (FIPS 24033). https://abierto.us/counties/prince-george-s-county-md-24033
- City: Lanham. https://abierto.us/cities/lanham-md-2445550
- First posted: April 18, 2024
- Last posted: April 18, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/1c2e734da6c94181be281e620413ce89/view

## Description

In support of the Internal Revenue Service (IRS) Inflation Reduction Act (IRA) Strategic Operating Plan, Information Technology (IT) organizations are committed to increasing the efficiency and availability of IT services. Enterprise Services (ES) is an IT organization responsible for strengthening technology infrastructure across the IRS enterprise.

The ES team accomplishes this by defining the current and target Enterprise Architecture and developing a transition strategy to move the agency towards the target environment. Demand, Governance, Project, and Acquisition Management (DGPAM) is a Division of ES that services internal customers (i.e., other ES Divisions and ES Front Office) and external customers (i.e., organizations outside of ES). Contractor services are needed to improve DGPAM internal operations.

The goal of this effort is to further define/refine and streamline processes and workflows, resolve operational bottlenecks, and improve customer service. The objective of this PWS is to obtain qualified, experienced resources to a) improve and increase efficiencies within DGPAM operations, b) automate tasks and solutions, c) provide informative views/reports, and d) improve collaborative efforts, resulting in the delivery of high-quality services faster.

The outcomes will strengthen core internal processes, reduce processing times, increase transparency, enhance organizational alignment, and improve the customer experience. DGPAM requires technical solutions and a robust Program/Project Management Playbook to improve internal operations and effectively meet DGPAM’s demands in a cost-effective manner. Required areas of improvement include ES acquisition tracking/reporting, and related tasks to deliver quality DGPAM services. DGPAM also requires improvements resulting in the capability to analyze the status and health of IRS IT investments for decision-making.

## Publications

- April 18, 2024: Sources sought, due May 2, 2024 at 10:00 AM EDT. Notice 1c2e734da6c94181be281e620413ce89. https://sam.gov/workspace/contract/opp/1c2e734da6c94181be281e620413ce89/view

## Points of contact

- Tametha Morrow, Tametha.C.Morrow@irs.gov, 240-613-7396
- Freda Bredy, Freda.W.Bredy@irs.gov

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/24015oitadgpaminternaloperations.