# Next Generation Desktop (NGD) - Industry Day Canonical: https://abierto.us/opportunities/203cc7bff4324ea49efebfb12b42db39 - Solicitation number: NGD - Notice type: Presolicitation - Status: Closed. Deadline was January 15, 2025 at 12:00 PM EST - Department: Department of Health and Human Services - Agency: Centers for Medicare and Medicaid Services - Contracting office: Ofc of Acquisition and Grants MGMT (75FCMC) - Product or service code: DA01 Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications. - Place of performance: Maryland - County: Baltimore County (FIPS 24005). https://abierto.us/counties/baltimore-county-md-24005 - First posted: December 31, 2024 - Last posted: December 31, 2024 - SAM.gov: https://sam.gov/workspace/contract/opp/203cc7bff4324ea49efebfb12b42db39/view ## Description The Call Center Operations Group (CCOG), within the Centers for Medicare and Medicaid Services (CMS), is pleased to provide this “Save the Date” and invitation to current and prospective contractors to attend a virtual Industry Day to share important information on upcoming Call Center Systems solicitations on Thursday, January 16, 2025, from 10:00AM-11:30PM EST. CCOG operates a nationwide toll-free, multi-channel contact center available 24/7/365 across multiple locations to meet national program objectives and comply with legislative mandates. Currently the Next Generation Desktop (NGD), a web-based Oracle Siebel Customer Relationship Management (CRM) application, is utilized by customer service representatives within a multi-channel contact center for assisting Medicare beneficiaries and Marketplace consumers. CCOG welcomes prospective contractors to learn more about the upcoming solicitations that will support the Next Generation Desktop (NGD) applications, and gain insights into the coming approach. Industry Day participants will have the opportunity to gain key insights into the current contract model, and the two upcoming solicitations: Next Generation Desktop (NGD) operations, maintenance, and CRM modernization Hosting of the various systems that support the Call Center, including the Next Generation Desktop To register for the Industry Day, please email Lauren Holsey (lauren.holsey@cms.hhs.gov) and Patrick Forgione (patrick.forgione1@cms.hhs.gov). Further information and registration details will be provided. ## Publications - December 31, 2024: Presolicitation, due January 15, 2025 at 12:00 PM EST. Notice 203cc7bff4324ea49efebfb12b42db39. https://sam.gov/workspace/contract/opp/203cc7bff4324ea49efebfb12b42db39/view ## Points of contact - Lauren Holsey, Lauren.Holsey@cms.hhs.gov, 410-786-3746 - Patrick Forgione, patrick.forgione1@cms.hhs.gov, 4107865153 --- Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/203cc7bff4324ea49efebfb12b42db39.