# Salesforce Software Products and Services

Canonical: https://abierto.us/opportunities/2032h325ch001

- Solicitation number: 2032H325CH001
- Notice type: Presolicitation
- Status: Closed. Deadline was November 6, 2024 at 12:00 AM EST
- Department: Department of the Treasury
- Agency: Departmental Offices
- Contracting office: Treasury Operations (2032H3)
- Product or service code: DA10 Support services, delivered as a service contract (SaaS or Subscription) involved with the analysis, design, development, code, test and release packaging services associated with application development projects, as well as off-the-shelf Business software.
- Set-aside: Service-disabled veteran-owned small business set-aside
- Place of performance: Washington, District of Columbia
- County: District of Columbia (FIPS 11001). https://abierto.us/counties/district-of-columbia-dc-11001
- City: Washington. https://abierto.us/cities/washington-dc-1150000
- First posted: October 29, 2024
- Last posted: October 29, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/0d61e0663c0d4923aa710530c9945d17/view

## Description

Future IRS modernization is predicated on effective execution of Event Driven Architecture, Integration, and Common Services Deliverables. The IRS requires an enterprise platform to accelerate Customer Relationship Management (CRM) capabilities within the IRS customer service and taxpayer domains and to modernize key internal business operations workflows.

The Salesforce Public Sector Advanced Foundation Bundle has been identified as the solution that will need to be established and integrated within the IRS in an enterprise compliant and scalable manner. The Salesforce Platform will need to be developed and configured for prioritized IRS use cases as well as scale to future use cases and business needs.

The Contractor shall create a Shared Services team to focus on 1) providing functional and technical oversight to all Blueprinting and Build Teams and 2) executing Release Management and Change Management activities across business units.

## Publications

- October 29, 2024: Presolicitation, due November 6, 2024 at 12:00 AM EST. Notice 0d61e0663c0d4923aa710530c9945d17. https://sam.gov/workspace/contract/opp/0d61e0663c0d4923aa710530c9945d17/view

## Points of contact

- Claudia Hansley, claudia.m.hansley@irs.gov, 3212537647

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/2032h325ch001.