# Telephone Operator Services for U.S. Mission Spain & Andorra

Canonical: https://abierto.us/opportunities/19sp5025q0002

- Solicitation number: 19SP5025Q0002
- Notice type: Solicitation (first published as presolicitation)
- Status: Awarded to ZC3, LLC
- Department: Department of State
- Contracting office: U.S. Embassy Madrid (19SP50)
- NAICS: 56142 Telephone Call Centers
- Product or service code: R699 Other Administrative Support Services
- Set-aside: Total small business set-aside
- Place of performance: MADRID, ES-MD, ESP
- First posted: December 5, 2024
- Last posted: December 20, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/0300a0335cd3488a925f5baa865f50f2/view

## Description

The Embassy of the United States in Madrid invites interested offerors to submit a proposal for 24/7 remote telephone operator services for U.S. Mission Spain & Andorra. The estimated number of calls per month is 1,200. The anticipated performance period is for a base year, with two one-year option periods, if exercised by the Government. All responsible sources may submit a quotation, which will be considered.

The Government intends to award a contract resulting from this solicitation, on February 2025, to the lowest priced technically acceptable offeror who is a responsible contractor. The Government may award the contract based on the initial offer without discussion. The resultant contract will be a firm fixed price type contract. All contractors have to be registered in the SAM (System for Award Management) Database, https://sam.gov/content/home, when submitting an offer pursuant to FAR provision 52.204-7. The guidelines for registration in SAM are available at: https://www.fsd.gov/gsafsd_sp.

**Electronic Submission/Responses:** offers must be submitted electronically through the link provided in the solicitation, prior to the response date and time.

## Award on USAspending

- Recipient: ZC3, LLC (UEI M69ZD1645ZB8)
- Contract: 19SP5025D0001
- Obligated: $0.00
- Competition: Full and Open Competition After Exclusion of Sources, 16 offers received
- Link: solicitation number 19SP5025Q0002 equals the FPDS solicitation identifier; same awarding office 19SP50 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_IDV_19SP5025D0001_1900/


## Publications

- December 5, 2024: Presolicitation, due January 15, 2025 at 10:00 AM EST. Notice 96512991048148c6aefd9fc0709d9ac0. https://sam.gov/workspace/contract/opp/96512991048148c6aefd9fc0709d9ac0/view
- December 5, 2024: Presolicitation, due January 15, 2025 at 10:00 AM EST. Notice c45edc3c2d72429dab7233fc17b40930. https://sam.gov/workspace/contract/opp/c45edc3c2d72429dab7233fc17b40930/view
- December 20, 2024: Solicitation, due January 15, 2025 at 10:00 AM EST. Notice 0300a0335cd3488a925f5baa865f50f2. https://sam.gov/workspace/contract/opp/0300a0335cd3488a925f5baa865f50f2/view

## Points of contact

- Lydia Ruiz, ruizlx@state.gov, +34915872545

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/19sp5025q0002.