# Telephone Operator Services for U.S. Mission Spain & Andorra

Canonical: https://abierto.us/opportunities/19sp5024q0006

- Solicitation number: 19SP5024Q0006
- Notice type: Award notice (first published as presolicitation)
- Status: Awarded to Cerrajeria Carlos Rodriguez SL for $101,847.24
- Department: Department of State
- Contracting office: U.S. Embassy Madrid (19SP50)
- NAICS: 56142 Telephone Call Centers
- Product or service code: R699 Other Administrative Support Services
- Set-aside: Total small business set-aside
- Place of performance: MADRID, ES-MD, ESP
- First posted: January 19, 2024
- Last posted: February 14, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/5e779d71326c442fad1d5ed3efa67a6c/view

## Description

Fixed-price and competitive. 24/7 telephone operation services for U.S. Mission to Spain and Andorra covering both the U.S. Embassy in Madrid and the U.S. Consulate General in Barcelona.

## Award on USAspending

- Recipient: Cerrajeria Carlos Rodriguez SL (UEI DZUFKV34NTG4)
- Contract: 19SP5024D0001
- Obligated: $0.00
- Competition: Competed Under SAP, 1 offers received
- Link: solicitation number 19SP5024D0001 was reused as the contract number; same awarding office 19SP50 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_IDV_19SP5024D0001_1900/

- Recipient: ZC3, LLC (UEI M69ZD1645ZB8)
- Contract: 19SP5025D0001
- Obligated: $0.00
- Competition: Full and Open Competition After Exclusion of Sources, 16 offers received
- Link: award number 19SP5025D0001 equals the contract number; same awarding office 19SP50 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_IDV_19SP5025D0001_1900/


## Publications

- January 19, 2024: Presolicitation, due February 4, 2024 at 11:30 PM EST. Notice 7564354f5873493aa328adfaa9458b11. https://sam.gov/workspace/contract/opp/7564354f5873493aa328adfaa9458b11/view
- February 14, 2025: Award notice. Notice 5e779d71326c442fad1d5ed3efa67a6c. https://sam.gov/workspace/contract/opp/5e779d71326c442fad1d5ed3efa67a6c/view

## Points of contact

- Lydia Ruiz, ruizlx@state.gov, +34915872545
- Stetson Sanders, sanderssa@state.gov, 34915872223

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/19sp5024q0006.