# Call Center Services for After-Hours Support

Canonical: https://abierto.us/opportunities/19ge5025r0033

- Solicitation number: 19GE5025R0033
- Notice type: Solicitation (first published as presolicitation)
- Status: Awarded to Valley Administrative Services LLC
- Department: Department of State
- Contracting office: Acquisitions - Rpso Frankfurt (19GE50)
- NAICS: 561422 Telemarketing Bureaus and Other Contact Centers
- Product or service code: R431 Support- Professional: Human Resources
- Place of performance: London, GBR
- First posted: January 30, 2025
- Last posted: March 20, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/61b3b955ff8e46aeb4a1e6109a942e30/view

## Description

The proposal shall be submitted as a pdf document emailed to GruenbeckP@state.gov and copy to FrankfurtRPSO@state.gov as soon as possible but not later than Thursday, April 3, 2025, by 15:00 hours Central European Summer Time (CEST). The email subject line must read “Proposal 19GE5025R0033”. The email size shall not exceed 45MB. No proposal will be accepted after the specified time.

## Award on USAspending

- Recipient: Valley Administrative Services LLC (UEI K5DDRL3TAN27)
- Contract: 19GE5025F0362 under 19GE5025D0062, delivery order
- Obligated: $27,840.00
- Competition: Competed Under SAP
- Link: solicitation number 19GE5025R0033 equals the FPDS solicitation identifier; same awarding office 19GE50 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_19GE5025F0362_1900_19GE5025D0062_1900/

- Recipient: Valley Administrative Services LLC (UEI K5DDRL3TAN27)
- Contract: 19GE5026F0392 under 19GE5025D0062, delivery order
- Obligated: $27,840.00
- Competition: Competed Under SAP
- Link: solicitation number 19GE5025R0033 equals the FPDS solicitation identifier; same awarding office 19GE50 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_19GE5026F0392_1900_19GE5025D0062_1900/

- Recipient: Valley Administrative Services LLC (UEI K5DDRL3TAN27)
- Contract: 19GE5025D0062
- Obligated: $0.00
- Competition: Competed Under SAP, 30 offers received
- Link: solicitation number 19GE5025R0033 equals the FPDS solicitation identifier; same awarding office 19GE50 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_IDV_19GE5025D0062_1900/


## Publications

- January 30, 2025: Presolicitation, due February 14, 2025 at 9:00 AM EST. Notice c6364d1ebe3049df83d605a7d045f6d2. https://sam.gov/workspace/contract/opp/c6364d1ebe3049df83d605a7d045f6d2/view
- February 25, 2025: Solicitation, due March 24, 2025 at 10:00 AM EDT. Notice 2c1236f62aea472389a09c7b143beaca. https://sam.gov/workspace/contract/opp/2c1236f62aea472389a09c7b143beaca/view
- March 20, 2025: Solicitation, due March 24, 2025 at 10:00 AM EDT. Notice 61b3b955ff8e46aeb4a1e6109a942e30. https://sam.gov/workspace/contract/opp/61b3b955ff8e46aeb4a1e6109a942e30/view

## Points of contact

- Patticha Gruenbeck, GruenbeckP@state.gov
- Kenneth G. Mamba, MambaKG@state.gov

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/19ge5025r0033.