# Emergency Notification and Accountability system Software as a Service and maintenance and support labor for Tier 2 and Tier 3 helpdesk

Canonical: https://abierto.us/opportunities/19aqmm25r0150

- Solicitation number: 19AQMM25R0150
- Notice type: Combined synopsis and solicitation
- Status: Awarded to Dni Emerging Technologies, LLC
- Department: Department of State
- Contracting office: Acquisitions - Aqm Momentum (19AQMM)
- NAICS: 541519 Other Computer Related Services
- Product or service code: DE10 End user client computing delivered as a service. Includes software and support tools delivered as a service contract and used for End User support such as Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and print services. A/V and VTC include services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Print services include Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services. Workspace includes Desktop as a Service (DaaS) and Workspace as a Service (WaaS) delivered via public cloud or 3rd party providers. Client compute equipment provisioned by service contract. Also includes client related productivity software accessed as a service (SaaS), used to author, create, collaborate and share documents and other content.
- Set-aside: 8(a) set-aside
- Place of performance: Springfield, Virginia
- County: Fairfax County (FIPS 51059). https://abierto.us/counties/fairfax-county-va-51059
- City: Springfield. https://abierto.us/cities/springfield-va-5174592
- First posted: June 10, 2025
- Last posted: June 13, 2025
- SAM.gov: https://sam.gov/workspace/contract/opp/3b6d186d38f54f47bd3472abbc485e01/view

## Description

The Department utilizes an Emergency Notification and Accountability (ENA) solution that is Federal Risk and Authorization Management Program (FedRAMP) approved BlackBerry AtHOC system. The Department is seeking to renew licenses for the ENA and acquire maintenance and support labor for Tier 2 and Tier 3 helpdesk. DOS will acquire BlackBerry AtHOC licenses from certified BlackBerry resellers and maintenance and support services from BlackBerry AtHOC service providers to support the operations of the Department’s enterprise ENA system. The solicitation is set-aside exclusively for qualified SBA 8(a) contractors.

## Award on USAspending

- Recipient: Dni Emerging Technologies, LLC (UEI MKAQAB8ECG69)
- Contract: 19AQMM25C1062, definitive contract
- Obligated: $17,410,642.41, current value $27,640,350
- Competition: Full and Open Competition After Exclusion of Sources, 1 offers received
- Link: solicitation number 19AQMM25R0150 equals the FPDS solicitation identifier; same awarding office 19AQMM (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_19AQMM25C1062_1900_-NONE-_-NONE-/


## Publications

- June 10, 2025: Combined synopsis and solicitation, due July 1, 2025 at 4:30 PM EDT. Notice 7df0126e23464372a8884b1c9777da22. https://sam.gov/workspace/contract/opp/7df0126e23464372a8884b1c9777da22/view
- June 13, 2025: Combined synopsis and solicitation, due July 1, 2025 at 4:30 PM EDT. Notice 3b6d186d38f54f47bd3472abbc485e01. https://sam.gov/workspace/contract/opp/3b6d186d38f54f47bd3472abbc485e01/view

## Points of contact

- David Ziemba, ziembade@state.gov, 771-205-9850
- Todd Paynter, payntermt@state.gov, 771-205-3655

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/19aqmm25r0150.