# Lexington Call Center System

Canonical: https://abierto.us/opportunities/15ulex26p00000031

- Solicitation number: 15ULEX26P00000031
- Notice type: Justification
- Status: Awarded to Tyten Technologies Inc.
- Department: Department of Justice
- Agency: Federal Prison Industries, INC
- Contracting office: Federal Prison Industries, INC (15UC0C)
- NAICS: 561421 Telephone Answering Services
- Product or service code: 5805 Telephone and Telegraph Equipment
- Place of performance: Lexington, Kentucky
- County: Fayette County (FIPS 21067). https://abierto.us/counties/fayette-county-ky-21067
- City: Lexington-Fayette. https://abierto.us/cities/lexington-fayette-ky-2146027
- First posted: April 21, 2026
- Last posted: April 21, 2026
- SAM.gov: https://sam.gov/workspace/contract/opp/8b16ad814a5049779d11c207c5075f40/view

## Description

Telephony solution providing quality voice calls to 200 user devices with routing capabilities to defined business groups in a corrections environment. Groups will have supervisors with ability to monitor agent/customer phone calls and agent status. Agents are required basic phone control capabilities such as answer, hang up, hold, transfer, conference and restricted outside access. Agents will require access to outbound customer calls through a process such as controlled speed dial lists.

Real time viewing, historical and statistical reporting required. Supervisory monitoring and recording of inbound and outbound calls and playback of calls will be required. Voicemail required for supervisory staff only. Call in routing and menu options change dependent upon business hours and holiday schedules. All users will reside on local site. Telephony solution integrates to a call recording software such as Audiolog Call recording system. Telephony solution integrates to company database such as SAP S4/HANA via API for Sales Order entry.

## Award on USAspending

- Recipient: Tyten Technologies Inc. (UEI LKUBLNMLLAC7)
- Contract: 15ULEX26P00000031, purchase order
- Obligated: $194,911.20
- Competition: Not Competed Under SAP, 1 offers received
- Link: award number 15ULEX26P00000031 equals the contract number; same sub-agency 1542 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_15ULEX26P00000031_1542_-NONE-_-NONE-/


## Publications

- April 21, 2026: Justification. Notice 8b16ad814a5049779d11c207c5075f40. https://sam.gov/workspace/contract/opp/8b16ad814a5049779d11c207c5075f40/view

## Points of contact

- Michael Gibson, Contracting Officer, michael.gibson@usdoj.gov
- Aaron Mitchell, Aaron.Mitchell2@usdoj.gov, 6186646360

---
Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/15ulex26p00000031.