# Microsoft Unified Support Agreement & ISD

Canonical: https://abierto.us/opportunities/140d0425q0031

- Solicitation number: 140D0425Q0031
- Notice type: Sources sought
- Status: Closed. Deadline was October 31, 2024 at 10:00 AM EDT
- Department: Department of the Interior
- Agency: Departmental Offices
- Contracting office: Ibc Acq SVCS Directorate (140D04)
- NAICS: 518210 Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Product or service code: DE10 End user client computing delivered as a service. Includes software and support tools delivered as a service contract and used for End User support such as Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and print services. A/V and VTC include services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Print services include Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services. Workspace includes Desktop as a Service (DaaS) and Workspace as a Service (WaaS) delivered via public cloud or 3rd party providers. Client compute equipment provisioned by service contract. Also includes client related productivity software accessed as a service (SaaS), used to author, create, collaborate and share documents and other content.
- First posted: October 17, 2024
- Last posted: October 17, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/ede0fb2b128d45f3a03ee13e2a9298cf/view

## Description

The objective of this source sought and RFI is to gain knowledge of potential qualified sources and their size classification and provide the Microsoft Unified Support Agreement & Industry Solutions Delivery (MUSA & ISD) Statement of Work (SOW) for industry comment.

The purpose of this requirement is to formalize an enterprise-wide services contract aimed at furnishing the DOI with a centralized Blanket Purchase Agreement (BPA) contract vehicle for accessing Microsoft Unified Support and professional consulting services across all DOI Bureaus and Offices. These support services encompass proactive assistance designed to sustain and enhance the health of DOI Microsoft products, cloud infrastructure, and operations.

## Publications

- October 17, 2024: Sources sought, due October 31, 2024 at 10:00 AM EDT. Notice ede0fb2b128d45f3a03ee13e2a9298cf. https://sam.gov/workspace/contract/opp/ede0fb2b128d45f3a03ee13e2a9298cf/view

## Points of contact

- Triana, Shannon, shannon_m_triana@ibc.doi.gov, 7039648432

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Source: SAM.gov Contract Opportunities bulk extract. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/140d0425q0031.