# IVR/ACD System Maintenance for OIT

Canonical: https://abierto.us/opportunities/140a1624q0087

- Solicitation number: 140A1624Q0087
- Notice type: Award notice (first published as solicitation)
- Status: Awarded to Saddleback Communications for $62,428.40
- Department: Department of the Interior
- Agency: Bureau of Indian Affairs
- Contracting office: Bureau of Indian Affairs (140A16)
- NAICS: 517111 Wired Telecommunications Carriers
- Product or service code: DA10 Support services, delivered as a service contract (SaaS or Subscription) involved with the analysis, design, development, code, test and release packaging services associated with application development projects, as well as off-the-shelf Business software.
- Set-aside: Indian economic enterprise
- County: Bernalillo County (FIPS 35001). https://abierto.us/counties/bernalillo-county-nm-35001
- City: Albuquerque. https://abierto.us/cities/albuquerque-nm-3502000
- First posted: August 22, 2024
- Last posted: December 4, 2024
- SAM.gov: https://sam.gov/workspace/contract/opp/d29fcc6e42a342908bcac5a36e70d9bc/view

## Description

IVR/ACD System Maintenance for OIT

## Award on USAspending

- Recipient: Saddleback Communications (UEI NGHEYEEYFMN5)
- Contract: 140A1625C0001, definitive contract
- Obligated: $31,214.20
- Competition: Competed Under SAP, 1 offers received
- Link: solicitation number 140A1624Q0087 equals the FPDS solicitation identifier; same awarding office 140A16 (high confidence)
- Record: https://www.usaspending.gov/award/CONT_AWD_140A1625C0001_1450_-NONE-_-NONE-/


## Publications

- August 22, 2024: Solicitation, due September 6, 2024 at 2:00 PM EDT. Notice 9741a75363f4401ca1db243ee060f4c9. https://sam.gov/workspace/contract/opp/9741a75363f4401ca1db243ee060f4c9/view
- August 30, 2024: Solicitation, due September 6, 2024 at 2:00 PM EDT. Notice d33554e1fa224f9db89bd5b9c28f279c. https://sam.gov/workspace/contract/opp/d33554e1fa224f9db89bd5b9c28f279c/view
- September 9, 2024: Solicitation, due September 19, 2024 at 2:00 PM EDT. Notice 125cb74b35ce42d697cf60621f6ffa29. https://sam.gov/workspace/contract/opp/125cb74b35ce42d697cf60621f6ffa29/view
- December 4, 2024: Award notice. Notice d29fcc6e42a342908bcac5a36e70d9bc. https://sam.gov/workspace/contract/opp/d29fcc6e42a342908bcac5a36e70d9bc/view

## Points of contact

- Hill, Lesly, Lesly.Hill@bia.gov, 3133649251

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Source: SAM.gov Contract Opportunities bulk extract and USAspending.gov award data. Confirm deadlines on SAM.gov before responding. Cite https://abierto.us/opportunities/140a1624q0087.